• For the safety of our guests, bell service and valet service will not be available upon arrival. Guests may use a luggage cart and parking is complimentary throughout the stay
• New credit card devices have been installed to eliminate staff handling guests' credit cards.
• For the safety of our guests and staff, we will refrain from entering your guestroom during your stay.  Unfortunately we're unable to provide daily housekeeping at this time but guests are welcome to call the front desk for any specific needs.
• Whenever possible, vacated rooms will not be cleaned until 24 hours after the guest has departed and before being assigned to another guest.
• Housekeeping staff will continue to adhere to strict cleaning protocols already in place at the resort.
• All room surfaces will be properly cleaned and disinfected, with particular attention paid to high-touch items including doorknobs, telephones and TV remotes.
• Increase the frequency of cleaning public areas. Public space attendants on the property will sanitize all surfaces and touch points.
• Employees will follow a 9-point High-Touch, a deep clean process in guestrooms.
• Use of elevators will be available to all individuals belonging to the same family or to only four (4) people riding at a time

• Waiting area and seating capacities will be reduced in our restaurants and bars to allow for proper distancing of our guests
• Dining will be by reservation only. Maximum of 10 guests will be allowed at a table.
• A text message will be sent to guests when the table is ready to avoid congestion near door.
• Tableware will not be pre-set and single-use paper menus will be used.
• Rolled silverware will continue to be used in our restaurants.
• In and out routes for guest traffic will be established throughout the restaurant.
• Disinfecting of all restaurant surfaces/areas will be performed on a regular basis.
• Tables, settings and seats will be sanitized prior to opening each day, between every use and at closing.
• Shared condiments will be replaced with single serving packets or individual servings (upon request only)
• A summary of the enhanced procedures can be seen in this short video

• Tee time intervals will be increased to 12 minutes, as opposed to the standard 9 minutes.
• All golfers must have a reservation; no walk-up groups will be allowed.
• Check-in interaction will be reduced to avoid golfers congregating in the Pro Shop.
• Access to the clubhouse, pro shop, bag room, locker room will remain closed for guests
• Guest contact areas in the pro shop will be sanitized after each use.
• Driving range practice areas will be spaced to ensure social distancing.
• Driving range will have an ‘on-duty' attendant to sanitize touch areas on range ball dispenser and range ball buckets.
• No group gatherings will be permitted before or after rounds.
• Golf carts are allowed for single rider use only. (Subject to change pursuant to ESD Guidelines)
• Golf carts and rental clubs will be sanitized before and after each round.
• Pins will be removed from practice greens, as will bunker rakes, ball washers, water coolers, and other high-touch course supplies.
• Golfers will be required to leave the pin in when putting.
• Only one person will be allowed in each on course restroom at a time. Signs will be posted outside the bathrooms with the one person restriction

Please note that Hawkeye Spa remains closed until further notice.  Once it re-opens:

• Therapists and estheticians will be required to use gloves and masks during services.
• Guests will be asked to fill out paperwork prior to visiting the spa to minimize contact.
• Treatment rooms will be fully sanitized in-between services.
• Hand sanitizers will be available throughout the spa.
• All clients will be offered to wash their hands upon arrival at the spa.
• Only guests receiving treatment will be allowed inside the spa.
• Sanitizing wipes will be available in the bathroom.

Please note that recreation activities remain closed until further notice.  Once it re-opens:

• Hand sanitizing stations will be added at the entrance of the dock area.
• The dock or security employee will wear masks and gloves during service.
• Guests will be asked to fill out boat rental paperwork prior to renting a boat to minimize contact (depending on staffing levels reservations may be required)
• All boats and paddles will be thoroughly sanitized before and after every rental.
• All boats will be placed at the water's edge in a manner that would be safe for guests to launch on their own.
• Personal Floatation Devices (PFDs) will be cleaned after each used as per US Coast Guard advisement.

Please note that the Swimming Pool remains closed until further notice.  Once it re-opens:

• Pool seating will be configured to allow for 6-feet of separation between guests.
• When occupied chaise lounge chairs, tables, umbrellas, and chairs will be sanitized after each use.
• When occupied, towel receptacles will be sanitized every hour. Guest will be asked to limit the number of towels that they use.
• Only registered guests of the Otesaga are permitted to be in the pool area.
• Swimming of guests will have to be monitored by Otesaga staff to maintain social distancing requirements
• While in the dock area maintain the CDC recommended 6-foot social distancing requirement. Avoid congregation and crowding. Alert others as you're about to pass or step aside to let other people pass.
• Wear a mask at all times.

Please note that the Fitness Center remains closed until further notice.  Once it re-opens:

• Fitness equipment will be appropriately spaced to allow for 6-feet of separation between guests.
• All equipment will be wiped down by staff hourly.
• The number of guests in the fitness center will be limited to a maximum of 8 guests at a time.
• Sanitizing wipes will be available at each station/equipment with signage asking guests to please wipe down the machine before and after each use.