• New credit card devices have been installed to eliminate staff handling guests' credit cards.
• A room seal will be placed on guestroom doors to indicate that the room has not been accessed since being cleaned.
• Guestrooms will be only serviced on request for guests staying more than one night.
• Vacated rooms will not be cleaned until 24 hours after the guest has departed and before being assigned to another guest.
• Housekeeping staff will continue to adhere to strict cleaning protocols already in place at the resort.
• All room surfaces will be properly cleaned and disinfected, with particular attention paid to high-touch items including doorknobs, telephones and TV remotes.
• Increase the frequency of cleaning public areas. Public space attendants on the property will sanitize all surfaces and touch points.
• Employees will follow a 9-point High-Touch, a deep clean process in guestrooms.
• Use of elevators will be available to all individuals belonging to the same family or to only four (4) people riding at a time

• Waiting area and seating capacities will be reduced in our restaurants and bars to allow for proper distancing of our guests
• Dining will be by reservation only. Maximum of 10 guests will be allowed at a table.
• A text message will be sent to guests when the table is ready to avoid congestion near door.
• Tableware will not be pre-set and single-use paper menus will be used.
• Rolled silverware will continue to be used in our restaurants.
• In and out routes for guest traffic will be established throughout the restaurant.
• Disinfecting of all restaurant surfaces/areas will be performed on a regular basis.
• Tables, settings and seats will be sanitized prior to opening each day, between every use and at closing.
• Shared condiments will be replaced with single serving packets or individual servings (upon request only)
• A summary of the enhanced procedures can be seen in this short video

• Tee time intervals will be increased to 12 minutes, as opposed to the standard 9 minutes.
• All golfers must have a reservation; no walk-up groups will be allowed.
• Check-in interaction will be reduced to avoid golfers congregating in the Pro Shop.
• Access to the clubhouse, pro shop, bag room, locker room will remain closed for guests
• Guest contact areas in the pro shop will be sanitized after each use.
• Driving range practice areas will be spaced to ensure social distancing.
• Driving range will have an ‘on-duty' attendant to sanitize touch areas on range ball dispenser and range ball buckets.
• No group gatherings will be permitted before or after rounds.
• Golf carts are allowed for single rider use only. (Subject to change pursuant to ESD Guidelines)
• Golf carts and rental clubs will be sanitized before and after each round.
• Pins will be removed from practice greens, as will bunker rakes, ball washers, water coolers, and other high-touch course supplies.
• Golfers will be required to leave the pin in when putting.
• Our new Golf Ball E-Z Lyft system will allow players to remove their ball without touching the cup.
• Only one person will be allowed in each on course restroom at a time. Signs will be posted outside the bathrooms with the one person restriction

Please note that Hawkeye Spa remains closed until further notice.  Once it re-opens:

• Therapists and estheticians will be required to use gloves and masks during services.
• Guests will be asked to fill out paperwork prior to visiting the spa to minimize contact.
• Treatment rooms will be fully sanitized in-between services.
• Hand sanitizers will be available throughout the spa.
• All clients will be offered to wash their hands upon arrival at the spa.
• Only guests receiving treatment will be allowed inside the spa.
• Sanitizing wipes will be available in the bathroom.

Please note that recreation activities remain closed until further notice.  Once it re-opens:

• Hand sanitizing stations will be added at the entrance of the dock area.
• The dock or security employee will wear masks and gloves during service.
• Guests will be asked to fill out boat rental paperwork prior to renting a boat to minimize contact (depending on staffing levels reservations may be required)
• All boats and paddles will be thoroughly sanitized before and after every rental.
• All boats will be placed at the water's edge in a manner that would be safe for guests to launch on their own.
• Personal Floatation Devices (PFDs) will be cleaned after each used as per US Coast Guard advisement.

Please note that the Swimming Pool remains closed until further notice.  Once it re-opens:

• Pool seating will be configured to allow for 6-feet of separation between guests.
• When occupied chaise lounge chairs, tables, umbrellas, and chairs will be sanitized after each use.
• When occupied, towel receptacles will be sanitized every hour. Guest will be asked to limit the number of towels that they use.
• Only registered guests of the Otesaga are permitted to be in the pool area.
• Swimming of guests will have to be monitored by Otesaga staff to maintain social distancing requirements
• While in the dock area maintain the CDC recommended 6-foot social distancing requirement. Avoid congregation and crowding. Alert others as you're about to pass or step aside to let other people pass.
• Wear a mask at all times.

Please note that the Fitness Center remains closed until further notice.  Once it re-opens:

• Fitness equipment will be appropriately spaced to allow for 6-feet of separation between guests.
• All equipment will be wiped down by staff hourly.
• The number of guests in the fitness center will be limited to a maximum of 8 guests at a time.
• Sanitizing wipes will be available at each station/equipment with signage asking guests to please wipe down the machine before and after each use.