Otesaga CARE

Otesaga CARE - Our commitment to a Clean and Responsible Environment

As we warmly welcome our guests to The Otesaga Resort Hotel, our top priority remains to ensure the health and safety of all our guests and employees. For over 110 years, The Otesaga has taken great pride in providing the highest quality of product and service. That commitment continues as we implement Otesaga CARE, exceeding the standards recommended by state and federal agencies to provide a clean, safe and a healthy environment for all. Please find below a list of enhanced procedures that have been implemented throughout the resort.

GUEST SAFETY:

Non-vaccinated guests will be required to wear a mask in all public spaces inside The Otesaga. Those without a mask will be provided one during their stay.
Guests will be reminded to maintain physical distance from other groups not traveling with them by standing at least six feet apart while in lines, using elevators or moving around the property.
Guests will be reminded to wash hands frequently.
Signs will be available throughout the property reminding guests of the enhanced safety procedures.
Touchless Hand sanitizer stations will be available throughout the property.

STAFF SAFETY:

Returning to work healthy - and staying that way. All employees returning to work will advise if a) they have tested positive for COVID-19, b) they have recently been in contact with someone known to be infected with COVID-19 OR they have traveled to an area known to be infected. In such cases, employees must self-isolate for 14 days.
Employees will be receiving ongoing training regarding COVID-19 safety, hygiene and health standards.
Daily briefings and updates will be communicated to our internal teams as the COVID-19 situation evolves.
Temperature readings will be performed on all employees entering properties.
Non-vaccinated employees will be required to wear a mask during their shifts.
Employees will be provided with PPE during their shifts.

ENHANCED CLEANING AND SAFETY PROCEDURES:

Guestrooms/Public Spaces

For the safety of our guests, valet service will not be available upon arrival. Guests may use a luggage cart and parking is complimentary throughout the stay
New credit card devices have been installed to eliminate staff handling guests' credit cards.
We are currently not offering daily housekeeping service. Garbage removal and towel exchange are available upon request.
Whenever possible, vacated rooms will not be cleaned until 24 hours after the guest has departed and before being assigned to another guest.
Housekeeping staff will continue to adhere to strict cleaning protocols already in place at the resort.
All room surfaces will be properly cleaned and disinfected, with particular attention paid to high-touch items including doorknobs, telephones and TV remotes.
Increase the frequency of cleaning public areas. Public space attendants on the property will sanitize all surfaces and touch points.
Employees will follow a 9-point High-Touch, a deep clean process in guestrooms.
Use of elevators will be available to all individuals belonging to the same family or to only four (4) people riding at a time

Dining

Single-use paper menus will be used.
Rolled silverware will continue to be used in our restaurants.
In and out routes for guest traffic will be established throughout the restaurant.
Disinfecting of all restaurant surfaces/areas will be performed on a regular basis.
Tables, settings and seats will be sanitized prior to opening each day, between every use and at closing

Leatherstocking Golf Course

Tee time intervals will be increased to 10 minutes, as opposed to the standard 9 minutes.
All golfers must have a reservation; no walk-up groups will be allowed.
Check-in interaction will be reduced to avoid golfers congregating in the Pro Shop.
Guest contact areas in the pro shop will be sanitized on a regular basis.
Driving range practice areas will be spaced to ensure social distancing.
Driving range touch areas including ball dispenser and range ball buckets will be regularly sanitized.
No more than two persons per cart; provided, however, a person may request their own cart if they would otherwise be sharing with another individual who is not a member of their same family/household. Leatherstocking Golf Course requires face coverings be worn while cart is occupied with two persons or provide a clear plastic divider.
Golf carts and rental clubs will be sanitized before and after each round.
Flagsticks and bunker rakes will be cleaned and disinfected frequent, set schedule throughout the day.
Only one person will be allowed in each on course restroom at a time. Signs will be posted outside the bathrooms with the one person restriction

Hawkeye Spa

Therapists/Estheticians and non-vaccinated guests will be required to use a mask throughout the services.
Ventilation system has been equipped with the highest compatible filters (MERV13)
Guests will be asked to fill out a COVID-19 questionnaire prior to visiting the spa.
Treatment rooms will be fully sanitized in-between services.
Hand sanitizers will be available throughout the spa.
All clients will be offered to wash their hands upon arrival at the spa.

Recreation

Hand sanitizing stations will be added at the entrance of the dock area.
The dock or security employee will wear masks during service.
All boat rentals will require a reservation that can be coordinated through the concierge desk.
All boats and paddles will be thoroughly sanitized before and after every rental.
All boats will be placed at the water's edge in a manner that would be safe for guests to launch on their own.
Personal Floatation Devices (PFDs) will be cleaned after each used as per US Coast Guard advisement.

Swimming Pool

Reservations are required and can be made at the Concierge/Front Desk.
Only registered guests of the Otesaga are permitted to be in the pool area.
Pool seating will be configured to allow for 6-feet of separation between guests.
When occupied chaise lounge chairs, tables, umbrellas, and chairs will be sanitized after each use.
While in the pool area maintain the CDC recommended 6-foot social distancing requirement. Avoid congregation and crowding. Alert others as you're about to pass or step aside to let other people pass.

Fitness Center

Please note that the Fitness Center is open daily between 6AM and 8PM:

Fitness equipment will be appropriately spaced to allow for 6-feet of separation between guests.
All equipment will be wiped down by staff hourly.
The number of guests in the fitness center will be limited to a maximum of 3 guests at a time.
Sanitizing wipes will be available at each station/equipment with signage asking guests to please wipe down the machine before and after each use.

RESORTS AMENITIES AND SERVICES

The following will be available unless noted otherwise

Dining Hours of Operation

Hawkeye Grill: All Day Dining (11:30am to 9:00pm)
Glimmerglass: Open for breakfast from 7:00am to 10:00am
Fire Bar: Open 4pm - 11pm (small plate menu until 9pm)
1909 Restaurant: Temporarily closed
Leatherstocking Golf Grill: Open daily from 11:30am to 6:00pm (soup/sandwich menu)

Leatherstocking Golf Course
Hours: 7:00am to 6:00pm, weather permitting

Hawkeye Spa
Hours: Open daily from 9am to 5pm

Recreational Facilities

Swimming Pool: Open daily from 7:30am to 7:30pm, reservations are encouraged
Boat/Kayak/Paddle Boards Rentals: Available to rent daily
Bicycles: Available to rent daily
Tennis: Open daily from 7:30am to 7:30pm, reservations are encouraged
Fitness Center: Open daily from 6am to 8pm

Gift Shop
Guests may peruse the window display at the Gift Shop and order items by filling out a form given out during check-in.

fREQUENTLY ASKED QUESTIONS (FAQs)

What is the cancellation policy for The Otesaga?
Any cancellations from time of booking until 30 days prior to arrival no fees will apply. Any cancellations from 29-14 days prior to arrival a refund of your deposit less a $55 fee will be applied to the card on file. Any changes or cancellations within 14 days of arrival will result in the forfeiture of your advance deposit. Failure to arrive on the confirmed arrival date will result in the cancellation of your entire stay and the forfeiture of your deposit. Checking out prior to your confirmed departure will also result in the forfeiture of your deposit. Some dates may require a minimum night stay. Other terms and conditions may apply.

Is Valet Service available upon arrival?
For safety reasons, valet service will not be offered. Guest may use a luggage cart and complimentary parking is available throughout the stay

Will my temperature be taken upon check-in?
Following guidelines from New York State Department of Health, upon check-in, guests will be asked the following questions:
1. Within the last 14 days, have you experienced or are you currently experiencing or displaying any COVID-19 symptoms including fever of 100 degrees or greater, cough or shortness of breath, diarrhea, vomiting, muscle aches, or loss of taste and/or smell?
2. Have you had contact with anyone who is either confirmed or suspecting of being infected with COVID-19 within the last 14 days?
3. Have you been in close contact with anyone who has exhibited any combination of the above symptoms without explanation within the last 14 days?
If you or anyone you are traveling with answer in the affirmative ("yes") to any of the above questions, The Otesaga will gladly reschedule your reservation so that you may stay with us once resolved or we will cancel your stay without penalty.

Do I have to wear a mask when visiting the Otesaga?
All Non-vaccinated guests are required to wear a mask while in all public spaces inside The Otesaga. Guests without a mask will be given one upon check-in.

Is the swimming pool open?
The swimming pool is open daily from 7:30am to 7:30pm.

Can I make spa appointments during my visit?
Yes, the Spa is open daily from 9am to 5pm. Reservations are required and can be made by calling 607-544-2565

Can I play golf at Leatherstocking Golf Course?
The golf course is open from 7:00 am to 6:00pm, weather permitting

Should I make dining reservations prior to my visit?
Due to limited capacity, it is recommended to make your dining reservations at Hawkeye Grill prior to arrival by calling (607) 544-2524

Is the Gift Shop open?
The gift shop is offering limited products for guests to purchase. A list of items available for purchase is given to guests upon check-in

What are the hours of operation for Hawkeye Grill?
All Day Dining (11:30am to 9:00pm)

Is the National Baseball Hall of Fame and Museum open?
Yes, the museum is open daily from 9:00am to 7:00pm

Is the Fire Bar open for business?
The Fire Bar is open 4pm - 11pm (small plate menu until 9pm)

Is room service available during my stay?
Room service has been temporarily suspended. Guests may order To Go service from Hawkeye Grill to take it back to their room

Can I rent a kayak/rowboat/canoe/paddle board during my stay?
Our lake activities, including rowboat, kayaks, canoes, paddle boards and fishing are available to rent daily.

Can I make use of the Fitness Center during my stay?
The Fitness Center is open daily between 6am and 8pm with specific safety guidelines in place.

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