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Job Opportunities

Job Opportunities

Explore our job listings below to see how you can help us continue the tradition of welcoming guests with our hallmark gracious hospitality and follow your path in this exciting industry.

Culinary

  • Executive Sous Chef (FT)

    JOB SUMMARY:

    Recognized to be the Manager of the kitchen in absence of the Executive Chef. Maintains cleanliness and maintenance of facility. The Executive Sous Chef is in charge of chef development under the direction of the Executive Chef. He or she works with the Executive Chef to develop menus and ensure execution. Work with Executive Chef to create a productive working staff while maintaining grooming standards, NY health department codes and standards of conduct set forth by Management.

    ESSENTIAL FUNCTIONS:

    • Maintains sanitation, health, and safety standards in work areas.
    • In charge of managing, monitoring and recordkeeping of the HAACP program. Works with the Health Department to receive variances or changes to the plan. Walks all onsite visits with Health Department inspector. Writes and manages action plan to resolve any issues found during inspection.
    • Demonstrates strong culinary skills while maintaining control of food costs.
    • Monitors receipt of supplies and proper storage
    • Writes all kitchen schedules in accordance with budget requirements.
    • Interviews and Hires all cooks and stewards with Executive Chef approval.
    • Manages all new hire and termination paperwork.
    • Writes all annual reviews for the kitchen staff. Executes reviews for the chefs with the Executive Chef.
    • Verifies that prepared food meets requirements for quality and quantity.
    • Analyze and perform monthly inventory, portion and waste control, and sanitation codes
    • Insures all food is prepared to the correct specifications, buffets and events are set up on time daily.
    • Communicate with all food and beverage areas and carry out BEO instructions as discussed in BEO meetings.
    • Review and update recipes and create weekly specialty and seasonal items
    • Ability to multi-task between all areas of production.
    • Establish recipe guidelines and recipes for all areas of production.
    • Build team moral through positive feedback and training.

    ADDITIONAL DUTIES AND RESPONSIBILITIES:

    • Availability to work early mornings, evenings, weekends, and holidays (required).
    • Certification in sanitation and workplace safety regulations.
    • Practices safe food handling techniques, preparation, and cooking procedures.
    • Manage opening and closing procedures of all kitchen areas.
    • Must be efficient, work in high volume, multitask and work well as part of a team.
    • Ability to withstand constant pressure to prepare meals quickly, while ensuring quality is maintained, and safety and sanitation guidelines are observed.
    • Personal cleanliness is essential.
    • Knowledge and implementation of work place safety
    • Control kitchen staff work hours. Examples keep overtime to a minimum and enforce staff to only work hours that they are scheduled.

    Salary Range: $77,000 to $97,000

     

  • Sous Chef (FT)

    Recognized to be the Manager of the kitchen in absence of the Executive Chef and Executive Sous Chef. Maintains cleanliness and maintenance of facility. Work with Executive Chef to create a productive working staff while maintaining grooming standards and standards of conduct set forth by Management.

    ESSENTIAL FUNCTIONS:

    • Maintains sanitation, health, and safety standards in work areas.
    • Demonstrates strong culinary skills
    • Monitors receipt of supplies and proper storage
    • Verifies that prepared food meets requirements for quality and quantity.
    • Analyze and perform monthly inventory, portion and waste control, and sanitation codes
    • Reads food order slips or receives verbal instructions as to food required by patron, and prepares and cooks food according to instructions.
    • Cooks the exact number of items ordered by each guest or group, working on several different orders simultaneously.

    ADDITIONAL DUTIES AND RESPONSIBILITIES:

    • Availability to work early mornings, evenings, weekends, and holidays (required).
    • Certification in sanitation and workplace safety regulations.
    • Practices safe food handling techniques, preparation, and cooking procedures.
    • Develop end of day closing procedure of kitchen
    • Must be efficient, work in high volume, multitask and work well as part of a team.
    • Ability to withstand constant pressure to prepare meals quickly, while ensuring quality is maintained, and safety and sanitation guidelines are observed.
    • Personal cleanliness is essential.
    • Knowledge and implementation of work place safety 

    Salary Range: $55,341 to $63,000/Year

  • Line Cook (FT / PT)

    The Line Cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. At times, the Line Cook will be tasked to prepare items for another station or special event. In addition, the Line Cook cleans kitchen equipment, organizes produce delivery, and completes a nightly inventory. The ideal Line Cook candidate has a minimum of one year training and/or experience and is responsible to:

    • Set up station according to restaurant guidelines
    • Practice, monitor, and reinforce food safety procedures according to policy and health/sanitation regulations Follow recipes, portion controls, and presentation specifications as set by the restaurant
    • Manage and maintain a safe working condition
    • Restock all items as needed throughout shift
    • Has understanding and knowledge to properly use and maintain all equipment in station
    • Perform additional responsibilities as requested by the Executive Chef or Executive Sous Chef.
    • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards
    • Hourly compensation depends on experience and culinary expertise.

    Salary Range: $15 to $18/hour

  • Steward / Dishwasher (FT / PT)

    A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant staff interaction.

    This position will maintain cleanliness of the staff cafeteria and kitchens including floors and equipment. Constant disinfecting and sanitizing of all areas is a must.

    Salary Range: $15 to $17/hour

  • Chef de Cuisine (FT)

    Job Summary

    Chef de Cuisine works with Executive Sous Chef and Executive Chef to create and motivate a productive working staff while maintaining and enhancing culinary standards.  The Chef de Cuisine assists with menu design and frequently collaborates with restaurant management.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

     

    • Manage day-to-day kitchen operations, including sanitation, health and safety requirements
    • Oversees food preparation to ensure quality and quantity standards are maintained.
    • Provides hands-on training for all culinary and stewarding staff within their department.
    • Establish cross training guidelines for culinary team in order to build strength and develop skills for upward mobility.
    • Execute the menu and work any station on the line as needed
    • Runs daily line-ups with team members to review daily & weekly goals
    • Assist with the recruitment of culinary staff
    • Assist with the development of new recipes and plating presentations for seasonal menus and daily specials
    • Incorporating guest and staff feedback to make improvements or resolve issues.
    • Coordinate weekly staff schedule according to business volumes.
    • Assist with monthly inventory, portion and waste control.
    • Ensure that opening and closing procedures are completed by staff
    • Assist with the performance review and disciplinary process for culinary staff members

     

    Education:  High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to have:

    • A minimum of four years of culinary experience
    • Certification in sanitation and workplace safety regulations

    Knowledge, Skills, & Abilities

    • Exemplify strong organizational skills and attention to detail.
    • Possess a positive attitude and be willing to work as part of a team.
    • In-depth knowledge of food principles, dietary restrictions, and best practices.
    • Ability to work early mornings, evenings, nights, weekends & holidays as required
    • Ability to thrive in a high-pressure environment
    • High standards for cleanliness, health, and safety and knowledge of applicable food safety rules and regulations
    • Set a positive tone and strong work ethic, leading by example.
    • Maintain professional presentation (must adhere to company and department dress code).
    • Must be an efficient and strong multitasker, particularly within a high-volume food sales environment
    • Excellent communication skills
    • Experience managing inventories and stocktaking.
    • Knowledgeable of new culinary trends

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 12 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, or crouch. The employee is frequently required to reach with hands and arms. Employees will frequently use hands to handle objects and tools and operate equipment.  The employee must regularly lift, move/push/pull up to 25 pounds by themselves and up to 50 pounds with assistance. The employee will also frequently ascend and descend stairs between kitchens and storage areas.  Vision abilities required by this job include close vision and color vision to monitor beverage and food quality and quantity. 

    Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $65,000 to $75,000/year

Food And Beverage

  • Sommelier (Seasonal)

    Position: Seasonal Sommelier (May - November)
    Reports to: Director of Food & Beverage

    Job Summary

    The Sommelier is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all aspects of wine and beverage service in the dining rooms including ambiance, cocktail/beer/wine/non-alcoholic beverage service, as well as food service under the direction of the department head.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Provide on the floor assistance to guests by providing wine and other beverage recommendations, conducting beverage service, and answering relevant questions. 
    • Ensure all wine is served in proper glassware and in proper condition.
    • Assist with inventory controls and par levels related to beverages, including but not limited to beer, spirits, wine, and non-alcoholic beverages.
    • Tastes and evaluates wines and other beverages for potential purchase. 
    • Responsible for upkeep of accurate and up to date wine lists.
    • Assist with the training of service staff on a variety of beverage topics, including proper service techniques, beverage pairings, and understanding guest preferences.
    • Work with appropriate manager to successfully respond to any guest complaints or concerns.
    • Adhere to all federal, state, and local alcohol serving laws.   
    • Comply with all health, safety, and hygiene standards and policies.
    • Assist service staff by taking orders, delivering food, and delivering beverages as needed.
    • Assist with front of house closing duties as needed.
    • Perform any other job-related duties as assigned.

    Education: High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Minimum 21 years of age
    • Minimum 1 year Sommelier or fine dining experience
    • Excellent knowledge of food and beverage pairings
    • Excellent knowledge of wine and beverage service procedures
    • Reliably commute or plan to relocate before starting work

    Knowledge, Skills, & Abilities

    • Robust food knowledge: should be able to articulate flavors and provide detailed descriptions.
    • Knowledge of various dietary restrictions
    • Ability to accurately describe, recommend and serve beverages of the world
    • Possess basic math skills and ability to operate POS system
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to upsell
    • Outstanding guest service skills
    • Ability to determine wine faults and maintain proper temperatures in order to showcase products at their maximum potential.
    • Ability to clearly communicate both verbally and in writing
    • Strong knowledge of pricing, budgets, and cost controls

    Pay Rate: $20/hours + commission

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds.  The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas.  Vision abilities required by this job include close vision, color vision, and the ability to adjust focus[KTS3] [JS4]. Employees may use vision to monitor beverage and food quality and quantity. 

    Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

  • Busser / Server Assistant (PT)

    Position: Busser / Server Assistant  

    Reports to: F&B Managers  

    Essential Functions: 

    Server assistants, who are also called assistant servers, are associates who help hosts and servers in restaurants and events and are an integral part of our F&B staff. The job of a server assistant involves all duties in support of service staff and guest satisfaction.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Clean off all plates and glassware from tables that have departed, taking all dishware to the dish area for cleaning.
    • Making sure all tables and chairs are cleaned, including the floor area around the tables and chairs.
    • Keeping the dining rooms interiors clean, safe, and inviting for guests and employees
    • Re-set tables, by closely following dining room, and meal period standards.
    • Delivering food and beverage orders to guest
    • Setting up & breaking down dining rooms & buffets for banquet events
    • Passing Hors ‘oeuvres, serving food, clearing plates, for banquet events
    • Keeping all work areas clean & organized, re-stocking service stands.
    • General restaurant cleaning including sweeping, moping, and polishing stainless.
    • Making sure the beverage stations are full (coffee, tea, water, etc.)
    • Emptying trash, bringing clean glassware to the bar area
    • Folding napkins, polishing silver, and glassware
    • Addresses complaints promptly in a courteous manner and notifies leadership of any issues.
    • Provides prompt and courteous service and is cordial to all team members and guests.
    • Completes all other tasks and duties as assigned.
    • Ensure compliance with standards of operation and standards of service at all times throughout hotel.
    • Ensure that all front and back of house areas are maintained in a neat, clean and orderly fashion.
    • Contribute regularly with service improvements to maintain and improve performance.  
    • Participate and contribute to the ongoing training requirements.
    • Comply with all health, safety, and hygiene standards and policies

    Education:  High school diploma or general education degree (GED

     

     

     

    Required Experience:

    The person in this position needs to:

    • Minimum 16 years of age.
    • Excellent organizational skills.
    • Detail oriented with ability to prioritize tasks.  
    • Reliably commute or plan to relocate before starting work.

    Knowledge, Skills, & Abilities

    • Knowledge of various dietary restrictions
    • Ability to accurately describe, recommend and serve food and beverages of the world.
    • A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to think clearly in a fast-paced work environment.
    • Outstanding guest service skills
    • Ability to clearly communicate both verbally and in writing.

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 40 pounds.  The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas.  Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor beverage and food quality and quantity. 

    Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $10/hour plus tips/service distribution

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Maintenance

  • Maintenance Technician (FT)

    The purpose of a MAINTENANCE ATTENDANT is to perform routine property and equipment repairs and preventative maintenance, monitor utilities and assist in ensuring the safety of guests and associates in compliance with all corporate and brand standards and all federal, state and local laws.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Responds in a courteous and timely manner to all guests' questions, complaints or requests.
    • Performs maintenance and repair work on the interior and exterior of building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC) ventilation, water treatment systems and swimming pools.
    • Conduct inspections for Preventative Maintenance needs.
    • Ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
    • Replenish supplies in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift.
    • Completes assigned work orders in a timely manner and within specifications.
    • Record and report completed repairs and items that require further attention.
    • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
    • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    • Performs any other duties as requested by supervisor

    QUALIFICATIONS AND REQUIREMENTS:

    The requirements listed below are representative of the knowledge, skills, and/or abilities required.

    EDUCATION AND EXPERIENCE REQUIREMENTS

    A high school diploma or general education degree (GED) and six months to one year of related experience and/or training; or equivalent combination of education and experience. Working knowledge of carpentry, plumbing, electrical work, painting, HVAC work and masonry. Ability to work nights, weekends and holidays.

    WORK ENVIRONMENT:

    The work environment normally entails the following:

    • Ability to work in all types of inclement weather conditions
    • 1/3 to 2/3 of time working near mechanical parts, with vibration and risk of electrical shock, and in high, precarious places, on ladders and in extreme cold and heat.
    • Exposure to cleaning chemicals throughout the day
    • Moderate to occasional loud noise levels consistent with hotel environment

    PHYSICAL DEMANDS:

    During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

    The physical activity normally entails the following attributes.

    • Stand or walk more than 2/3 of the time
    • Sit less than 1/3 of the time
    • Use hands to finger, handle, or feel 75% of time
    • Reach with hands and arms 75% of time
    • Reach overhead with hands and arms 25% of time
    • Stoop, kneel, crouch, or crawl, climb or balance 50% of time
    • Talk or hear 50% of time
    • Carry / Lift /Push/Pull up to 75 lbs.

    Salary Range: $16 to $18/hour

  • Carpenter (FT)

    Job Description:
    The Otesaga Resort Hotel is seeking a skilled and motivated individual to join our team as a Carpenter. This position will be responsible for the installation of exterior and interior doors, woodworking, molding and siding and other related materials. This position will assist in all areas of the Engineering/Maintenance team as needed and will work closely with the Chief Engineer to ensure that all projects are completed in a timely manner.

    Qualifications:

    • Valid driver's license with clean driving record.
    • Ability to work outdoors in all weather conditions.
    • Ability to lift 50 lbs. or more on an intermittent basis.
    • High school diploma or equivalent.
    • Must have experience in the carpentry trade.
    • Knowledge of wood working equipment such as saws, routers, drills, etc.
    • Knowledge of drywall, siding, and flooring materials such as glue up, hang nails, etc.
    • Must be able to work independently and as part of a team.
    • Must be able to work in a fast-paced environment with tight deadlines.
    • Must be able to work overtime when needed.

    Responsibilities:

    The Otesaga Resort Hotel is committed to providing our customers with the highest quality of service at every level of their business; from the initial contact through completion of projects nationwide. We are proud to be an Equal Opportunity Employer.

    Salary Range: $18 to $22/hour

Hawkeye Spa

  • Spa Therapist (PT)

    Position: Spa Therapist

    Reports to: Spa Manager

    Job Summary

    The spa therapist position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The therapist is an integral member of the team who creates memorable and authentic experiences for our guests.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Provide guests with a thorough and knowledgeable professional massage
    • Perform services keeping guest satisfaction as priority
    • Proficient in all areas of massage therapy, including but not limited to anatomy, physiology, and body systems
    • Promote and sell retail products
    • Answer guests calls, make reservations and check guests in and out of the spa
    • Begin and end all treatments on time, adhering to bookings
    • Clean and sanitize work area as per departmental policies
    • Remove all soiled linen from massage room(s) and deposit in designated area
    • Operate all tools and equipment needed to perform services safely
    • Stock and organize massage room(s) with appropriate linens and supplies
    • Prepare material and supplies for daily operations
    • Clean equipment and common areas used after performing services
    • Participate in maintaining neatness of service waiting areas
    • Restock linens for use in the treatment rooms
    • Ensure the privacy of each guest

    Education:  High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Possess a valid New York State massage license

    Knowledge, Skills, & Abilities

    • Ability to work weekends & holidays as required
    • Strong knowledge of spa services
    • Sound knowledge of merchandising
    • Excellent organizations and time management skills  
    • Knowledge of various allergy restrictions
    • Possess basic math and written skills and ability to operate PMS system
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to upsell
    • Outstanding guest service skills
    • Ability to clearly communicate both verbally and in writing

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds.  The employee will also frequently ascend and descend stairs when moving between the spa and front desk and guestrooms.  Vision abilities required by this job include close vision and color vision.  Employees may use vision to monitor spa product quality and quantity. 

    Work Conditions: The position will be required to work weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment.  The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $13.60/hour plus commission and gratuity

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

  • Spa Esthetician (PT)

    Reports to: Spa Manager

    Job Summary

    The spa esthetician position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The esthetician is an integral member of the team who creates memorable and authentic experiences for our guests.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Provide guests with thorough and knowledgeable professional skin care treatments
    • Perform services keeping guest satisfaction as priority
    • Properly care for equipment and use proper amounts of product (back bar) to assist with cost controls
    • Promote and sell retail products
    • Answer guests calls, make reservations and check guests in and out of the spa
    • Begin and end all treatments on time, adhering to bookings
    • Clean and sanitize work area and equipment as per departmental policies
    • Remove all soiled linen from treatment room(s) and deposit in designated area
    • Operate all tools and equipment needed to perform services safely
    • Stock and organize treatment room(s) with appropriate linens and supplies
    • Prepare material and supplies for daily operations
    • Participate in maintaining neatness of service waiting areas
    • Restock linens for use in the treatment rooms
    • Ensure the privacy of each guest

    Education:  High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Possess a valid New York State esthetician license

    Knowledge, Skills, & Abilities

    • Ability to work weekends & holidays as required
    • Proficient in all areas of skin care in accordance with spa protocols and accepted certification practices.
    • Strong knowledge of spa services
    • Sound knowledge of merchandising
    • Excellent organizations and time management skills  
    • Knowledge of various allergy restrictions
    • Possess basic math and written skills and ability to operate PMS system
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to upsell
    • Outstanding guest service skills
    • Ability to clearly communicate both verbally and in writing

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds.  The employee will also frequently ascend and descend stairs when moving between the spa and front desk and guestrooms.  Vision abilities required by this job include close vision and color vision.  Employees may use vision to monitor spa product quality and quantity. 

    Work Conditions: The position will be required to work weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment.  The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $13.60/hour plus commission and gratuity

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Housekeeping

  • Public Space Attendant

    Position: Public Space Attendant

    Job Summary

    The Public Space Attendant is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all cleaning operations of the lobby, veranda and lower-level areas. Attention to detail is of utmost importance in this role.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Provide on the floor assistance to hotel guests, Inspectors, co-workers and answering relevant questions.
    • Ensure all restrooms are cleaned thoroughly at least every two hours.
    • Monitor and maintain all areas of public space continuously including but not limited to cleaning glass tabletops, dusting, cleaning windows and mirrors, stocking restroom supplies, cleaning fireplace areas, washing walls, collecting garbage, sweeping, vacuuming, and mopping floors.
    • Monitor and maintain table and rocker cleaning and rocker cushions, replace cushions when dirty
    • Responsible for reporting any maintenance issues to Supervisors
    • Receive and follow instructions/protocols/procedures from Manager, Inspector/Supervisors.
    • Work with appropriate manager to successfully respond to any guest complaints or concerns.
    • Suggest new ideas based on customer preferences and feedback.
    • Comply with all health, safety, and hygiene standards and policies.
    • Assist co-workers as needed.
    • Perform any other job-related duties as assigned.

    Education: High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Minimum of 3 months experience in hospitality industry
    • Preferred experience as a janitor, houseman or room attendant work experience in hotel, motel, nursing home or hospital.
    • Reliably commute or plan to relocate before starting work

    Knowledge, Skills, & Abilities

    • Ability to work days, weekends & holidays as required
    • Strong knowledge of teamwork
    • Sound knowledge of assisting guests as needed
    • Excellent organizations and time management skills
    • Set a positive tone and strong work ethic, leading by example.
    • Knowledge of cleaning & disinfecting restrooms
    • Maintain professional presentation (must adhere to company and department dress code)
    • Outstanding guest service skills
    • Ability to determine proper chemical for cleaning tile, wood, brass, glass, carpet cleaning.
    • Ability to clearly communicate both verbally and in writing

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between public space areas and the guest floors. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor literature, material with logo, cleaning chemicals.

    Work Conditions: The position will be required to work days, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor of hotel environment with exposure to heat, cleaning chemicals, fumes, equipment. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $15/hour

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

  • Turndown Attendant

    Job Summary

    The Turndown Attendant is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. The Turndown Attendant's chief job duty is providing turndown services of guest rooms. This position is also responsible for conducting cleaning operations across several areas of the hotel, including but not limited to the Golf Pro Shop, the Fitness Center, dining rooms, and meeting rooms. Attention to detail is of utmost importance in this role.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Provide on the floor assistance to hotel guests, Evening Supervisor, and co-workers.
    • Ensure all restrooms are cleaned thoroughly at least once every two hours.
    • Learn and educate on the Otesaga's process and policies.
    • Suggest new ideas based on customer preferences and feedback.
    • Monitor and maintain all areas of Public Space by cleaning table tops and fireplace areas, washing and/or dusting furniture and walls, cleaning windows and mirrors, stocking restrooms, collecting garbage, vacuuming, sweeping, and mopping floors
    • Monitor and maintain veranda furniture
    • Responsible for reporting any maintenance issues as they arise
    • Responsible for providing turndown service in guest rooms including turning down bed (changing sheets if needed), closing blinds and drapes, emptying trash, replacing towels and amenities, wiping down surfaces
    • Responsible for maintaining cleanliness at the Golf ProShop including cleaning restrooms thoroughly, dusting windowsills and tables, cleaning mirrors and windows, cleaning inside inoperative fireplace, sweeping, mopping, scrubbing floors, vacuuming and carpet cleaning of floors and stairs
    • Receive and follow instructions from Manager, Inspector/Supervisors, Evening Supervisor.
    • Work with appropriate manager to successfully respond to any guest complaints or concerns.
    • Comply with all health, safety, and hygiene standards, policies, and regulations.
    • Assist co-workers as needed.
    • Perform any other job-related duties as assigned.

    Education: High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Minimum of 3 months experience in hospitality industry
    • Preferred experience as a janitor, houseman or room attendant in a hotel, motel, nursing home or hospital setting
    • Reliably commute or plan to relocate before starting work

    Knowledge, Skills, & Abilities

    • Ability to work evenings, weekends & holidays as required
    • Strong knowledge of teamwork
    • Sound knowledge of assisting guests as needed
    • Excellent organizations and time management skills
    • Set a positive tone and strong work ethic, leading by example.
    • Knowledge of cleaning & disinfecting procedures
    • Ability to walk and climb stairs during entire shift
    • Responsible for providing guests with response to their requests in a timely matter
    • Responsible for monitoring and maintaining supplies and amenities.
    • Maintain professional presentation (must adhere to company and department dress code)
    • Outstanding guest service skills
    • Ability to determine proper chemical for cleaning tasks.
    • Ability to clearly communicate both verbally and in writing

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between public space areas and the guest floors. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor literature, material with logo, cleaning chemicals.

    Work Conditions: The position will be required to work evenings, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor of hotel environment with exposure to rain, cleaning chemicals, fumes, equipment. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range: $15/hour

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

  • Room Attendant/Housekeeper (FT, PT)

    Overview
    The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing "Gracious Hospitality" and efficient service to all guests.
    The following is just a few of the responsibilities of the position, but not all inclusive:

    • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned..
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.
    • Keep work area clean and neat, free from dust and litter.
    • Loads carts with supplies needed to perform duties.
    • Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
    • Change bed linens and makes bed.
    • Vacuum carpet. Moves furniture as needed to clean.
    • Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
    • Clean mirrors, surfaces, windows, walls, etc.
    • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
    • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
    • Empties wastebaskets.
    • Ensure guest room set up complies with standards.
    • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
    • Turns in all Lost & Found items following the standard procedures.
    • Fills out assignment sheet as each room is completed.
    • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
    • Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
    • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
    • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
    • Ensures total guest satisfaction.
    • Follow supervisor's instructions and performs other duties as directed or assigned.

    Job Requirements
    Qualifications

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Job Types: Full-time, Part-time

    Salary Range: $15/hour

Front Office

  • Director of Rooms

    Position: Director of Rooms

    Reports to: General Manager

    Job Summary

    The Director of Rooms is responsible for ensuring the smooth operation of guest services, valet services, shuttle, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. The Director of Rooms is also overall responsible for providing all guests with gracious hospitality while maximizing room revenue and productivity and developing managers and employees.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
    • Motivate, coach, counsel and discipline all Rooms Division personnel according to resort luxury standards.
    • Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers follow the standards in their interviewing and hiring procedures.
    • Develop employee morale and ensure training of Rooms Division personnel.
    • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
    • Ensure implementation of all policies and house rules.
    • Understand hospitality terms.
    • Ensure sign off all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
    • Monitor oversold dates to ensure the maximization of rooms revenue.
    • Tour rooms operating departments daily, greeting employees and soliciting feedback.
    • Maximize room revenue and occupancy by reviewing status daily and upselling opportunities. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
    • Complete the monthly reforecast.
    • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
    • Monitor and ensure compliance with SOPs in Rooms and Loss Prevention.
    • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
    • Coordinate major projects such as renovations, capital expenditures, equipment change.
    • Conduct weekly Rooms Division meeting, including a monthly financial review.
    • Perform Rooms Managers' performance reviews according to SOP and ensure that managers follow the standards in their administration of performance reviews to their employees.
    • Monitor labor expenses and ensure budgeted productivity.
    • Prepare department heads for succession through development of their need areas.
    • Prepare the Rooms Division annual budget.
    • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
    • Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use.

    Education:  High school diploma or general education degree (GED)

    Required Experience:

    • 1 year experience in a comparable position in a luxury hotel operation

    Or

    •  2 years' experience as a Rooms Division Manager or Director of Front Office Operations in a luxury hotel or resort.

    The ideal Director of Rooms candidate needs to have:

    • Excellent communication skills in all aspects.
    • Professional and appropriate business appearance and presentation.
    • Excellent knowledge of all aspects of Rooms Division Operations.
    • Excellent organizational and administrative skills.
    • Excellent guest service and problem resolution skills.
    • The flexibility to meet the demands of a 24-hour operation.
    • Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
    • Excellent written, verbal, and organizational skills required.
    • Computer literacy and financial management a must
    • Ability to resolve guest, supervisor, and employee conflicts.
    • Able to always manage effectively multiple tasks.
    • Ability to listen effectively and communicate clearly with guests and coworkers.

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, or crouch. The employee is frequently required to reach with hands and arms. Employees will frequently use hands to handle objects and tools and operate service equipment and computers.  The employee will also frequently ascend and descend stairs.  Vision abilities required by this job include close vision and color vision.

    Work Conditions:

    The position will require you to work morning, evening, overnight, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment.  The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

    Salary Range: $95,000 to $105,00

  • Front Office Manager (FT)

    The Front Desk Manager is responsible for all front office functions which includes bell staff, switchboard operations, Guest Services/Front Desk, Shuttle Service and Recreational Activities. The Front Desk Manager manages employees to ensure successful execution of all front office operations, including guest arrival and departure procedures. The Front Desk Manager displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

    Essential Functions:

    • Responds to and handles guest problems and complaints.
    • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
    • Supervises and manages employees and understands the positions of the department well enough to perform duties in employees' absence.
    • Sets and communicates performance expectations in accordance with job descriptions for each position with the department and monitors progress. Provides clear and consistent feedback. Assists and participates in the progressive discipline process as needed.
    • Manages day-to-day operations of the Front Office to ensure guest expectations are exceeded on a daily basis.
    • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Participates in the recruitment process for Front Office positions.
    • Reviews guest satisfaction survey results and other data to identify areas of improvement.
    • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
    • Manages department expenses to achieve or exceed budgeted goals. Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
    • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts regular department meetings.
    • Develops, executes, and ensures compliance with all Front Office and Resort policies, standards and procedures.
    • Ensure that all department areas are kept clean stocked and are attended to each day and throughout their shift.
    • Monitor inventory and order department supplies.
    • Post room charges to guest rooms for recreation retail and activities.
    • Be aware of all current rates, packages, and promotions, as well as groups.
    • Schedule, log, and maintain the shuttles to ensure safe and clean transportation.
    • Have knowledge of and assist in all emergency procedures as required.
    • Perform any other job-related duties as assigned.

    Required Education/Experience:

    The person in this position needs to:

    • High school diploma or GED; 4 years' experience in the guest services, front desk, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years' experience in the guest services, front desk, or related professional area.
    • Supervisory experience
    • Reliably commute or plan to relocate before starting work.

    QUALIFICATIONS:

    • Outstanding guest service skills
    • Possess basic math skills and ability to operate POS system.
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to think clearly in a fast-paced work environment.
    • Ability to manage a team, multitask and meet stringent deadlines.
    • Ability to clearly communicate both verbally and in writing.
    • Exercises excellent judgment: can analyze information to determine the best solution.

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to sit, stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 25 pounds.

    Job Type: Full-time

    Salary Range: $60,000 to - $70,000 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Vision insurance

    Schedule:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Weekend availability

    Supplemental pay types:

    • Bonus pay

    Ability to commute/relocate:

    • Cooperstown, NY 13326: Reliably commute or planning to relocate before starting work (Required)

    Application Question(s):

    • Do you have Spring Miller/ HOST Experience?

    Work Location: One location

  • Bellman (FT, PT)

    Position Summary:
    The Bellman handles all guest requests in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Hotel policies and procedures.
     

    Responsibilities

    • Ensure the best first impression of the hotel for all guests and visitors by treating all individuals in a warm, professional, and respectful manner that will make them want to come back and stay at the hotel again and again
    • Transport guest luggage from the point of arrival at the hotel to their assigned room.
    • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
    • Approaches all tasks with a "can-do" attitude and always strives for exceptional guest service and satisfaction
    • Identify and explain guest room features to include use of a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) in room safe g) lights h) bathroom amenities i) valet/laundry services k) door lock l) ice and vending areas.
    • Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
    • Communicate parking procedures to guests/visitors
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette
    • Develop and maintain positive working relationships with others; support team to reach common goals.
    • Transport guests to off-site locations
    • Perform other reasonable job duties as requested by Manager, Supervisor, or other team members.

    Salary Range: $15/Hour

  • Night Auditor (PT)

    Reports to: Front Office Manager

    Job Summary:

    The night auditor is responsible for registering guests, managing reservations and providing information about rooms, rates and amenities, facilitating daily closing reports, and providing end of day figures to management.

    Essential Functions:

    • Audit, balance, post, and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
    • Audit, balance, prepare, verify, and report on room information.
    • Prepare and input statistics and income journal sheets for the preparation of daily reports.
    • Balance and close all bank ticket codes, daily.
    • Run night audit nightly after insuring all revenues are in balance.
    • Perform the duties of a Front Desk Clerk, including express checkouts.

    Job Requirements

    The Ideal Candidate will possess the following qualifications:

    • A basic understanding of accounting principles and practices, a plus
    • Must be able to work overnight/3rd shift 11 pm - 7 am all days of the week, including weekend shifts
    • Prior hotel front desk experience required
    • Prior hotel property management experience, a plus
    • Exceptional computer and customer service skills
    • Ability to multi-task and resolve guest issues
    • Excellent verbal and written communication skills
    • Possess self-motivation
    • Ability to work independently
    • Must be able to stand for long periods
    • Must be able to communicate with guests
    • Ability to work a schedule that will include evenings, weekends, and holidays

    Job Types: Full-time, Part-time

    Pay: $19.50 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Overnight shift
    • Weekends as needed

    Ability to commute/relocate:

    • Cooperstown, NY 13326: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Night audit: 1 year (Required)

    Shift availability:

    • Overnight Shift (Required)

    Work Location: In person

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to sit, stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 25 pounds.

    Work Conditions: The position will be required to work weekends and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment.  The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Reservations

  • Reservation Sales Agent (FT)

    Position -Reservation Sales Agent

    Reports to: Reservations Manager

    Position Summary:

    The Reservation Sales Agent is responsible for providing extraordinary service to all guests during the reservations process, pre arrival, during their stay and after their stay. We provide the guest with information about the property and rooms so that when a guest stays, they get the experience we have sold them.

    Essential Job Functions:

    • Assist guests in making new reservations and answering questions about existing reservations with the utmost accuracy and detail to capture all important information.  
    • Learn, understand, and use proper procedures when processing reservations and communicating resort polices and information.
    • Sell and accurately represent the Resort and all our products and services to the guest.
    • Answer telephone calls and emails in a clear, concise, and professional manner.
    • Assist guests in booking on property amenities such as golf, spa and dining to help the overall on property spend of the guest.
    • Process special requirements and needs for guests through the proper channels.
    • Manage daily correspondences and sales leads in a timely and professional manner.
    • Attending regular departmental meetings and training.
    • Assist other departments with reservations questions, needs or requests.
    • Organize and maintain a clean workstation.
    • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by speaking enthusiastically.
    • Demonstrate proficiency with Windows-based operating systems. Utilize hospitality reservations and sales software. 
    • Perform any other job-related duties as assigned.

    Education:

    • High school diploma or general education degree (GED)

    Required Experience:

    • Prior hospitality experience preferred.
    • Customer service experience in an upscale or luxury business setting considered.
    • Reliably commute or plan to relocate before starting work.

    Knowledge, Skills & Abilities

    • Enjoy working with people.
    • Ability to adhere to a flexible schedule which may/may not include mornings, nights, weekends, and holidays.
    • Fit in well with a team environment.
    • Ability to work in a fast-paced as well as a slow-paced environment.
    • Be able to work towards team and individual goals.
    • Adhere to Otesaga Hotel's dress and grooming standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image to our guests.
    • Must be well spoken with a polite, engaging and patient personality.
    • Able to maintain positive guest relations.
    • Be able to resolve guest complaints and ensure guest satisfaction.
    • Ability to multi-task, plan and organize effectively using time management skills.
    • Conduct themselves in a professional manner when working with guests, co-workers, and managers at all times.
    • Work productively and efficiently with or without supervision when performing routine tasks.
    • Work independently, and under daily job stress while maintaining composure.
    • Work in an office setting subject to continuous interruptions and background noises.
    • Work up to five hours seated and viewing a computer monitor, operating a keyboard while on the telephone.
    • Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transaction accurately.

    Physical requirements:

    N/A

    Pay Rate: $17/hour

    Work Conditions:

    The position will require you to work a flexible schedule. While performing the duties of this job, the employee generally works in an office environment and is seated for several hours in front of a computer on a phone. The noise level in the work environment is usually moderate but may be loud depending on the staffing level of the office at any given time of day. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Sales & Catering

  • Event Coordinator (FT)

    Position: Event Coordinator

    Reports to: Director of Sales and Catering

    Job Summary

    The Event Coordinator role helps support the seamless delivery of events, meetings, and gatherings being delivered at our resort. The Event Coordinator provides employees, clients and guests with exceptional service while consistently displaying a professional and enthusiastic personality. The Event Coordinator coordinates the execution of scheduled meetings and events, delivers onsite amenity services, and supports the Sales and Events Team with administrative duties.

    Essential Job Functions

    To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    • Respond to all client requests while adhering to the property's standards of service, accommodating requests from the ordinary to the extraordinary.
    • Support each event from planning through execution. Responsible for ensuring parties involved in supporting the event are asked for input at the right time in the event plan and receive all relevant communication.
    • Support the logistics of each event, ensuring meeting spaces and shared areas are clean and ready for each meeting.
    • Oversees events on the day of, including problem-solving, welcoming guests, coordinating, and participating in event set-up, communicating with staff, organizing vendors, supporting attendee/speaker requests and coordinating/participating in tear-down.
    • Track, manage and restock meeting rooms and supplies and ensure each space has the proper technology and A/V equipment based on meeting needs.
    • Anticipate event meeting attendee needs, offer proactive service enhancements. Take ownership to recommend and suggest solutions and alternatives to requests that meet and exceed expectations.
    • Maintain a working knowledge of room configurations and set-up options.
    • Maintain client communication records and support the sales and events team with execution of contracted events.
    • Collaborate with other departments to meet and exceed the needs of our clients and guests.
    • Collaborate and liaise closely with clients IT, A/V, Security, Facilities and Workplace Services teams to ensure each event and engagement is seamless from the planning process through execution.
    • Help organize materials needed for events and meetings including but not limited to client provided signage and materials, decorations, A/V requirements, menus, etc..
    • Responsible for building and maintaining relationships with internal and external clients in a timely and professional manner.

    Education: High school diploma or general education degree (GED)

    Required Experience:

    The person in this position needs to:

    • Minimum 1 year of experience working in hospitality.
    • Experience with sales systems like Amadeus, Sales Force, and/or Delphi
    • Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word
    • Reliably commute or plan to relocate before starting work

    Knowledge, Skills, & Abilities:

    • Ability to work nights, weekends & holidays
    • Strong verbal and written communication skills
    • Personable and engaging
    • Knowledgeable, approachable, and resourceful
    • Proactive, energetic and self-starter
    • Problem-solver, ability to prioritize and remain calm in pressure situations
    • Team player, collaborator, and multi-tasker
    • Maintain professional presentation (must adhere to company and department dress code)
    • Ability to upsell
    • Outstanding guest service skills

    Physical Requirements:

    These physical requirements for this position may be accomplished with or without reasonable accommodations.

    While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs between floors.

    Work Conditions: The position will require you to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

    Job Type: Full-time

    Salary: $19.50 per hour

    Expected hours: 35 - 40 per week

     

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