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800-348-6222 Call to 800-348-6222 Gracious Hospitality since 1909

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We are looking for you to come Onboard! Employment Opportunities:

The Assistant Director of Sales is responsible for promoting and management of the Sales Department. This position will entail, prospecting, lead generation and networking to solicit new business and maintain existing clientele. They will sell conference and guest rooms that are relative to the groups business. A clear understanding of the Hotel and Hospitality Industry are essential. They must have an understanding how each connecting department works and how each function. Communication with each department and department heads will be required on a daily basis. A high level of understanding of the conference areas and being able to communicate with all levels of management are critical to the selling of space and rooms on the property. 
 Assistant Director of Sales Responsibilities: 
· Determines and secures proper meeting space for groups/ guest rooms.
· Greets and services all clients/groups to ensure satisfaction, meet satisfaction surveys.
· Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfactions.
· Must generate contracts and understand verbiage conducive to the Hospitality Industry. 
· Generate contracts, update client files, and enter information into computer system.
· Participates in special projects as needed, assist with all function of the group if needed.
· Maintains cancellation policies to prevent loss of revenue due to cancellations.
· Communicates and collaborates with other departments to provide quality service for all groups.
· Assists Director of Sales in managing budget.
· Strategically plans and implements objectives in target areas to achieve revenue and profit levels as determined by Senior Management.
· Attends trade shows, industry related meetings as assigned to generate Leads.
· Creates and manages an account database to increase sales through cold calls and prospecting.
· Conducts telephone solicitation calls/e-mails to generate new business and contacts on a daily basis.
· Additional tasks and responsibilities may be assigned at the discretion of the manager.
Job Requirements:
4 years  experience with understanding of Food and Beverage, Culinary, and Rooms Operations.
  Proactive personality and work style
  Strong team player
  Good communication skills
  Adhere to company policies and procedures
The Night Auditor works at the front desk of the hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly.
Creating invoices, bills and checks for vendors, employees and contractors.
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
Answering calls and queries related to potential booking.
FRONT DESK CLERK - To operate the front desk, assist guests with check in and check out, and handle requests from in house guests. Provide information to our guests concerning rates, room amenities and information about area attractions. Treat all guests with courtesy and professionalism. Keeps abreast of hotel policies concerning room rates, discounts, special amenities and coordinates with housekeeping and dining areas. Directs guests to proper hotel members for food , housekeeping, laundry and concierge.
GOLF COURSE MAINTENANCE - Maintain turf and golf course per Superintendent specifications; Utilize special equipment properly and safely; practice golf course etiquette with guests.
SOUS CHEF  - Management of food production and service of all areas of the culinary department, including expediting, ala carte menus and also volume production while maintaining The Otesaga Resort Hotel's 4 diamond standards through organization, delegation and supervision of culinary team as well as "hands on" production.  2-3 years experience with a degree in culinary arts preferred. 


The Line Cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. At times, the Line Cook will be tasked to prepare items for another station or special event. In addition, the Line Cook cleans kitchen equipment, organizes produce delivery, and completes a nightly inventory. The ideal Line Cook candidate has a minimum of one year training and/or experience and is responsible to:
• Set up station according to restaurant guidelines
• Practice, monitor, and reinforce food safety procedures according to policy and health/sanitation regulations Follow recipes, portion controls, and presentation specifications as set by the restaurant
• Manage and maintain a safe working condition
• Restock all items as needed throughout shift
• Has understanding and knowledge to properly use and maintain all equipment in station
• Perform additional responsibilities as requested by the Executive Chef or Executive Sous Chef.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards
Shift supervisor supports the Restaurant Manager
Ensure staff is at a pre-meal meeting. Knowledge of menu items, specials, promotional items.
Knowledge of Seat Me reservation system and Squirrel Systems
Ensuring complete guest satisfaction
Support team morale during high volume, fast paced meal periods
Handling guest concerns and assisting staff when needed
Other duties as assigned by management team.
GREETER — Welcome and assist guests in the Glimmerglass and our new 1909 dining rooms or the Hawkeye Grill. All shifts, all days of the week.
SERVERS - Wait on guests in the Glimmerglass and our new 1909 dining rooms, the Hawkeye Grill and special events. Experience preferred. Must be available for all shifts, breakfast, lunch and dinner; and all days of the week. Days off rotate.
TABLE BUSSERS- Set up, clear & move tables in the Dining Room and Hawkeye Grill, must be available all shifts and days of week.  Must be able to lift and move 40+ lbs.  Days off rotate
STEWARDS/DISHWASHER - 8:00am - 3:00pm or 3:00pm - 11:00pm,  5 days a week. Clean and maintain cleanliness of kitchen work areas, dishes, floors, equipment etc. Disinfecting and sanitation of all areas throughout the day and evening.
MASSAGE THERAPIST: NYS licensed in Massage Therapy. Professionally perform a body massage on a guest while consistently obtaining full guest satisfaction.
Complete services requested within the time frame specified by management
Must be proficient in all areas of massage therapy, including but not limited to anatomy, physiology, body systems. Maintain products, supplies, and inventory.
ROOM ATTENDANTS - 8:30 am - 3:30 pm  (6 days a week). Duties include but are not limited to, deep cleaning and upkeep of guest rooms and public areas including doors and windows. Disinfecting and sanitizing is continuous throughout the day and evening. Neatness of closets and carts included.
HOUSEPERSON - 8 am - 3pm (6 days a week including weekend and holidays)  Duties include but are not limited to, heavy vacuuming, sweeping, mopping, cleaning of restrooms, removing trash, taking care of guest requests, delivering and picking up of clean and dirty linen, etc. Must be able to lift 50 lbs.
SECURITY  11:30pm - 7:30am:
Make regular rounds of the Resort grounds and buildings to ensure that all doors are locked and secure when not in use
Maintain awareness of mechanical equipment, intervene for immediate safety and call for support action for mechanical malfunctions
Contact appropriate emergency services for assistance with medical, fire or criminal issues.
Complete written reports for any accidents, irregularities, occurrences, suspect behaviors, trespassing etc.
Contact appropriate emergency services for assistance with medical, fire or criminal issues.
Respond to guest and employee calls for assistance.
Provide transportation to Employee Parking lot after normal business hours.
Maintains a positive Otesaga Attitude
Performs other duties as required.

                                                                  Due to the COVID-19 Pandemic all staff is required to wear face masks and adhere to the social distancing  policy.
                                                                      Must be at least 18 years old. The Otesaga Resort Hotel  is an Equal Opportunity Employer.
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