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we want you to join our team in hospitality! All positions - free meals, discounts gift and golf shop, profit share (eligibility requirement) and more. Put on your best smile and apply for one of our open positions:  




Assistant Director Of Sales

The Assistant Director of Sales is responsible for promoting and management of the Sales Department. This position will entail, prospecting, lead generation and networking to solicit new business and maintain existing clientele. They will sell conference and guest rooms that are relative to the groups business. A clear understanding of the Hotel and Hospitality Industry are essential. They must have an understanding how each connecting department works and how each function. Communication with each department and department heads will be required on a daily basis. A high level of understanding of the conference areas and being able to communicate with all levels of management are critical to the selling of space and rooms on the property.
 
Assistant Director of Sales Responsibilities:
  • Determines and secures proper meeting space for groups/ guest rooms.
  • Greets and services all clients/groups to ensure satisfaction, meet satisfaction surveys.
  • Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfactions.
  • Must generate contracts and understand verbiage conducive to the Hospitality Industry.
  • Generate contracts, update client files, and enter information into computer system.
  • Participates in special projects as needed, assist with all function of the group if needed.
  • Maintains cancellation policies to prevent loss of revenue due to cancellations.
  • Communicates and collaborates with other departments to provide quality service for all groups.
  • Assists Director of Sales in managing budget.
  • Strategically plans and implements objectives in target areas to achieve revenue and profit levels as determined by Senior Management.
  • Attends trade shows, industry related meetings as assigned to generate Leads.
  • Creates and manages an account database to increase sales through cold calls and prospecting.
  • Conducts telephone solicitation calls/e-mails to generate new business and contacts on a daily basis.
  • Additional tasks and responsibilities may be assigned at the discretion of the manager.
 
Job Requirements:
  1. 4 years experience with understanding of Food and Beverage, Culinary, and Rooms Operations.
  2. Proactive personality and work style
  3. Strong team player
  4. Good communication skills
  5. Adhere to company policies and procedures

General Maintenance / Painter

To perform interior and exterior brush, roller, or spray painting to maintain building in state of good repair.  Performs wallpapering and glazing as required. Assists with General Maintenance which may include HVAC, plumbing, and maintaining the  needs of a historic hotel.

 

ESSENTIAL FUNCTIONS:

1.     Prepares surfaces by scraping, using commercial paint removers, fills cracks and holes or sizing plaster walls.

2.     Determines equipment and material requirements and requisitions from stores department or orders through purchasing office from approved suppliers.

3.     Mixes paints where necessary to achieve desired color; matches paint color

4.     Erects scaffold and ladders and safety barriers in line with local mechanical "safe work procedure."  Places drop cloths on equipment, furniture and to cover floors.

5.     Performs interior and exterior painting, including simple decorating work, finishing and wallpapering where required.

6.    Wallpapering and glazing preferred

   7.     Completes work orders for painting assignments, indicating materials used and time involved.

Security 11:30pm - 7:30am

  • Make regular rounds of the Resort grounds and buildings to ensure that all doors are locked and secure when not in use
  • Maintain awareness of mechanical equipment, intervene for immediate safety and call for support action for mechanical malfunctions
  • Contact appropriate emergency services for assistance with medical, fire or criminal issues.
  • Complete written reports for any accidents, irregularities, occurrences, suspect behaviors, trespassing etc.
  • Contact appropriate emergency services for assistance with medical, fire or criminal issues.
  • Respond to guest and employee calls for assistance.
  • Provide transportation to Employee Parking lot after normal business hours.
  • Maintains a positive Otesaga Attitude
  • Performs other duties as required

Front Desk / Recreation Manager

Job Description:

 

To plan, organize and coordinate the staff and resources for an efficient and hospitable guest experience. They are expected to manage the staff on the floor and outside to ensure the shift runs smoothly. They interview and hire for each area and  oversee any guest or employee related concerns if necessary. They are always expected to lead by example and reinforce the Otesaga's policies and procedures. They will execute employee training and safety procedures. This position will require leadership skills necessary to successfully operate the front desk and recreation areas.  



Essential Functions:
 

  • Ensure that the staff is present, dressed in the full appropriate uniform and pre-shifted prior to the start of their shift.
  • Ensure that all recreation areas are kept clean stocked and are attended to each day and throughout their shift.
  • Post room charges to guest rooms for recreation retail and activities.
  • Be aware of all current rates, packages, and promotions.
  • Be familiar with all groups.
  • Be able to follow duties of a front desk clerk.
  • Handle guest concerns should they arise.
  • Ensure that all staff are always following appropriate safety procedures and are working in a safe work environment.
  • Monitor inventory and order department supplies.
  • Oversee all check in/out of guests in a friendly, efficient and courteous manner.
  • Have knowledge and assist in all emergency procedures as required.
  • Ensure that all staff remains polite, courteous, and hospitable while working with each other and our guests.
  • Disinfect and sanitize all equipment while making sure masks are worn and social distancing is practiced.

QUALIFICATIONS:

  • Experience in customer service
  •  Previous supervisory responsibility
  • Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications.
  • High School or 2-year College Education preferred
  • Good organizational skills

 

Bread Baker

This position must be able to produce high quality artisan bread and bread products from scratch. The candidate will be able to perform baking in a safe and sanitary work environment and be able to perform all steps in the baking process and ensure the proper handling and labeling of food that is set within the guidelines of NYS Health Codes. The candidate will be able to bake with fermented starters for variations in bread making.

The candidate must have at least a high school diploma or equivalent with a culinary degree preferred. We prefer a candidate with 4+ years baking experience, concentrating on bread but will entertain all candidates with experience. This position demands the ability to stand for long periods of time and lift up to 50 pounds. 

Massage Therapist

NYS licensed in Massage Therapy. Professionally perform a body massage on a guest while consistently obtaining full guest satisfaction.
Complete services requested within the time frame specified by management
Must be proficient in all areas of massage therapy, including but not limited to anatomy, physiology, body systems. Maintain products, supplies, and inventory.

Night Auditor / Front Desk Clerk

The Night Auditor works at the front desk of the hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

Balancing the accounts from day shift

Managing front desk activity and handling guest check-ins and check-outs

Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference

Handling customer requests and complaints and directing other employees or departments accordingly.

Creating invoices, bills and checks for vendors, employees and contractors.

Managing and updating all official documentation pertaining to the role

Ensuring that all end-of-day activities have been successfully executed by employees in all departments.

Answering calls and queries related to potential booking.

To operate the front desk, assist guests with check in and check out, and handle requests from in house guests. Provide information to our guests concerning rates, room amenities and information about area attractions. Treat all guests with courtesy and professionalism. Keeps the knowledge of hotel policies concerning room rates, discounts, special amenities and coordinates with housekeeping and dining areas. Directs guests to proper hotel members for food , housekeeping, laundry and concierge.

Reservations Sales Agent

Taking and processing inquiries for rooms, amenities and help guests plan their entire visit. The right candidate is outgoing, detail oriented, self-motivated, has good phone skills.  Sales and/or computer systems experience preferred; willing to train a fully committed team-player with a positive attitude. A nice position to grow a hospitality career, or for an experienced performer looking to put their skills to use in a highly visible role.

Event Management Set Up Crew

Move tables to the specification of the group or guest.  Set the tables for meetings, weddings or luncheons. Set up the audio and video equipment and provisions for events, meetings and function rooms. Must be able to work various evenings and be able to lift and move 50+ lbs

Golf Course Maintenance and Grounds

Golf Maintenance Crew will maintain turf and golf course per Superintendent specifications; Utilize special equipment properly and safely; practice golf course etiquette with guests.

Grounds crew primary responsibility is to mow and trim the hotel grounds, General Managers home, and additional properties of the hotel. The removal of trash and debris plus replanting is expected as well. 

Bell Staff

ncludes the following. Other duties may be assigned.

  • Carry luggage to guest rooms.
  • Handling of baggage for groups.
  • Professional impression of hotel when guest arrive.
  • Assist the concierge.
  • Always follow The Otesaga Resort Hotel policies and procedures
  • Open doors for guests to enter or exit the hotel.
  • Assist guest with luggage upon check out
  • Check luggage in check room for late departure guests.
  • Assist with any other requirements by guests of the hotel.

Sous Chef

Recreation

Recognized to be the Manager of the kitchen in absence of the Executive Chef and Executive Sous Chef. Maintains cleanliness and maintenance of facility. Work with Executive Chef to create a productive working staff while maintaining grooming standards and standards of conduct set forth by Management.

 

ESSENTIAL FUNCTIONS:

1.      Maintains sanitation, health, and safety standards in work areas.

2.      Demonstrates strong culinary skills

3.      Monitors receipt of supplies and proper storage

4.      Verifies that prepared food meets requirements for quality and quantity.

5.      Analyze and perform monthly inventory, portion and waste control, and sanitation codes

6.      Reads food order slips or receives verbal instructions as to food required by patron, and prepares and cooks food according to instructions.

7.      Cooks the exact number of items ordered by each guest or group, working on several different orders simultaneously.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1.      Availability to work early mornings, evenings, weekends, and holidays (required).

2.      Certification in sanitation and workplace safety regulations.

3.      Practices safe food handling techniques, preparation, and cooking procedures.

4.      Develop end of day closing procedure of kitchen

5.      Must be efficient, work in high volume, multitask and work well as part of a team.

6.      Ability to withstand constant pressure to prepare meals quickly, while ensuring quality is maintained, and safety and sanitation guidelines are observed.

7.      Personal cleanliness is essential.

8.      Knowledge and implementation of work place safety

 

Line Cook

The Line Cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. At times, the Line Cook will be tasked to prepare items for another station or special event. In addition, the Line Cook cleans kitchen equipment, organizes produce delivery, and completes a nightly inventory. The ideal Line Cook candidate has a minimum of one year training and/or experience and is responsible to:
  • Set up station according to restaurant guidelines
  • Practice, monitor, and reinforce food safety procedures according to policy and health/sanitation regulations Follow recipes, portion controls, and presentation specifications as set by the restaurant
  • Manage and maintain a safe working condition
  • Restock all items as needed throughout shift
  • Has understanding and knowledge to properly use and maintain all equipment in station
  • Perform additional responsibilities as requested by the Executive Chef or Executive Sous Chef.
  • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards

Restaurant Greeter

Welcome and assist guests in the Glimmerglass and our new 1909 dining rooms or the Hawkeye Grill. All shifts, all days of the week.

Servers

Wait on guests in the Glimmerglass and our new 1909 dining rooms, the Hawkeye Grill and special events. Experience preferred. Must be available for all shifts, breakfast, lunch and dinner; and all days of the week. Days off rotate.

Table Bussers

Set up, clear & move tables in the Dining Room and Hawkeye Grill, must be available all shifts and days of week.  Must be able to lift and move 40+ lbs. Days off rotate

Stewards/Dishwasher

8:00am - 3:00pm or 3:00pm - 11:00pm,  5 days a week. Clean and maintain cleanliness of kitchen work areas, dishes, floors, equipment etc. Disinfecting and sanitation of all areas throughout the day and evening.

Room Attendants

8:30 am - 3:30 pm (6 days a week). Duties include but are not limited to, deep cleaning and upkeep of guest rooms and public areas including doors and windows. Disinfecting and sanitizing is continuous throughout the day and evening. Neatness of closets and carts included.

Houseperson

8 am - 3pm (6 days a week including weekend and holidays) Duties include but are not limited to, heavy vacuuming, sweeping, mopping, cleaning of restrooms, removing trash, taking care of guest requests, delivering and picking up of clean and dirty linen, etc. Must be able to lift 50 lbs.

Recreation Attendant

As a Recreation Attendant, you would be responsible for ensuring a clean, safe and fun environment for guests at the pool, fitness center, lakeside dock, tennis courts and other recreational locations in the hotel's continuing effort to deliver outstanding guest service. This position will stock pool towels, clean and disinfect chairs and equipment, and rent equipment.

Laundry

This position will use commercial washer and dryers to handle all hotel linens. Wash, dry, fold. Wash hotel uniforms and disperse to staff as needed.

Beverage Steward

This position is directly responsible for providing support services to bartenders and alcohol-related operations.

DUTIES: General

  • Receive and organize deliveries
  • Maintain perpetual wine inventory
  • Organize and clean liquor storage area
  • Record and distribute beverage transfers to other departments
  • Maintain, clean and organize bar glassware
  • Setup banquet bar requirements
  • Ensure proper and complete set up and supply of Restaurant Bars and Outlets
  • Support and maintain product during banquet functions
  • Wash glassware, deliver product
  • Provide product and assist in setup of Hospitality Rooms
  • Prepare, deliver and organize daily bar requisitions
  • Report any inventory inconsistencies (i.e. breakage, out of stock)
  • Remove refuse from daily bar outlet operation
  • Clean and maintain bar outlets

 

QUALIFICATIONS:

                                      Strong organizational skills.

        Strong initiative and independent work ethic

                                        Ability to work with a team

                                        Physically able to lift and carry 50 lbs. - push 150 lbs.                                        

Staff Accountant

This position will maintain the accounts payable function for the hotel. Keep vendor files updating; including collecting W-9's. Code expenses to proper account. Pay vendor invoices by scheduling and preparing checks, monitoring discount opportunities, resolving invoice and payment discrepancies.

Record sales tax by calculating requirement  on paid invoices.  Ensure that 1099's are reported on timely basis.  Maintain and disburse petty cash as needed.  Post accrual entries. Assist accounts receivable with cash bank audits. Strong problem solver and analytical skills. Highly organized and detail oriented.

 

Due to the COVID-19 Pandemic all staff is required to wear face masks and adhere to the social distancing policy.
Must be at least 18 years old. The Otesaga Resort Hotel is an Equal Opportunity Employer.
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