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The Otesaga Resort Hotel is hiring!  Fill out an application and start your career in hospitality! 

Immediate Open Opportunities Are Listed Below:

  • Purchasing
    • Purchasing Clerk (Seasonal, FT)

      This position will directly support supply chain; to ensure purchase orders are placed, processed, expedited, and received within adequate time to meet guest and event demands.  Reports to Director of Purchasing.

       

      Primary Responsibilities:

      • Review supplier acknowledgements; enter relevant information into company system.
      • Correct any part number or pricing discrepancies with supplier as needed.
      • Schedule and verify purchase deliveries, monitor shipments to ensure materials are received within specified timeline.
      • Ensure departments have received products ordered
      • Maintain expedite information with daily, weekly and monthly reporting
      • Proactive responses to delivery changes by immediately notifying Purchasing Manager
      • Purchasing of assigned commodities
      • Assist with Department Inventories
      • Ability to lift or carry more then 30 lbs.
      • Work with Quality Control to resolve Supplier quality issues
      • Work with Accounting Department to resolve billing issues
      • Other duties as assigned

      Required Qualifications:

      • Minimum of 2 years of experience in an office environment with purchasing background preferred
      • Functional use and knowledge of Microsoft Office and applications to include Word, Excel etc…
      • Solid organizational skills and the ability to manage multiple competing priorities
      • Communicate professionally (verbal and written) in a timely manner and is conscious of critical deadlines.
      • Ability to learn and apply new information quickly with attention to detail

      Company Benefits When Perm:

      • Medical, Dental, Vision
      • Life Insurance and Short and Long-Term Disability
      • Recognition Awards
      • Profit Sharing Plan
      • Vacation, Paid Sick Leave, Bereavement & Civil Responsibility Compensation
      • Paid Holidays / Floating holiday
      • Tuition Assistance Programs
  • Culinary
    • Sous Chef (Year round, FT)

      Recognized to be the Manager of the kitchen in absence of the Executive Chef and Executive Sous Chef. Maintains cleanliness and maintenance of facility. Work with Executive Chef to create a productive working staff while maintaining grooming standards and standards of conduct set forth by Management.

       

      ESSENTIAL FUNCTIONS:

      1. Maintains sanitation, health, and safety standards in work areas.
      2. Demonstrates strong culinary skills
      3. Monitors receipt of supplies and proper storage
      4. Verifies that prepared food meets requirements for quality and quantity.
      5. Analyze and perform monthly inventory, portion and waste control, and sanitation codes
      6. Reads food order slips or receives verbal instructions as to food required by patron, and prepares and cooks food according to instructions.
      7. Cooks the exact number of items ordered by each guest or group, working on several different orders simultaneously.

       

      ADDITIONAL DUTIES AND RESPONSIBILITIES:

      1. Availability to work early mornings, evenings, weekends, and holidays (required).
      2. Certification in sanitation and workplace safety regulations.
      3. Practices safe food handling techniques, preparation, and cooking procedures.
      4. Develop end of day closing procedure of kitchen
      5. Must be efficient, work in high volume, multitask and work well as part of a team.
      6. Ability to withstand constant pressure to prepare meals quickly, while ensuring quality is maintained, and safety and sanitation guidelines are observed.
      7. Personal cleanliness is essential.
      8. Knowledge and implementation of work place safety 
    • Line Cook (Seasonal / Year Round, FT / PT)

      The Line Cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. At times, the Line Cook will be tasked to prepare items for another station or special event. In addition, the Line Cook cleans kitchen equipment, organizes produce delivery, and completes a nightly inventory. The ideal Line Cook candidate has a minimum of one year training and/or experience and is responsible to:

      • Set up station according to restaurant guidelines
      • Practice, monitor, and reinforce food safety procedures according to policy and health/sanitation regulations Follow recipes, portion controls, and presentation specifications as set by the restaurant
      • Manage and maintain a safe working condition
      • Restock all items as needed throughout shift
      • Has understanding and knowledge to properly use and maintain all equipment in station
      • Perform additional responsibilities as requested by the Executive Chef or Executive Sous Chef.
      • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards

      Hourly compensation depends on experience and culinary expertise.

    • Steward / Dishwasher (Seasonal / Year Round, FT / PT)

      A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant staff interaction.

      This position will maintain cleanliness of the staff cafeteria and kitchens including floors and equipment. Constant disinfecting and sanitizing of all areas is  a must.

    • Banquet Chef (Year Round, FT)

      Job Summary:

      Recognized to be the Manager of the kitchen in the absence of the Executive Sous Chef. Maintains cleanliness and maintenance of facility. Works with the Executive Sous Chef to create a productive working staff while maintaining grooming standards, NY health department codes and standards of conduct set forth by Management.

       

      ESSENTIAL FUNCTIONS:

      • Maintains sanitation, health, and safety standards in work areas.
      • Demonstrates strong culinary skills while maintaining control of food costs.
      • Utilize strong planning and organization skills.
      • Monitors receipt of supplies and proper storage
      • Verifies that prepared food meets requirements for quality and quantity.
      • Assist with monthly inventory, portion and waste control, and sanitation codes
      • Insures all food is prepared to the correct specifications and ensure that the kitchen is ready for service.
      • Brief the banquet kitchen staff daily about the upcoming and current functions.
      • Communicate with all food and beverage areas and carry out BEO instructions as discussed in morning BEO meetings that are attended by the Banquet Chef.
      • Review and update recipes and create specialty and seasonal items
      • Build team moral through positive feedback and training.
      • Delegates and assists in preparing of all hot food items while overseeing the garde manger chef and cold food production.
      • Supervise and produce appealing buffet displays consistent with the needs of each event or buffet. 
      • Collaborate with the Executive Chef in menu development and implementation of banquet menus.
      • Support the Executive Sous Chef to ensure that the kitchen operates efficiently.

       

      ADDITIONAL DUTIES AND RESPONSIBILITIES:

      • Availability to work early mornings, evenings, weekends, and holidays (required).
      • Certification in sanitation and workplace safety regulations.
      • Practices safe food handling techniques, preparation, and cooking procedures.
      • Execute end of day closing procedures of kitchen
      • Ensure that all equipment and refrigeration in the Banquet kitchen is working correctly.
      • Must be efficient, work in high volume, multitask and work well as part of a team.
      • Ability to withstand constant pressure to prepare meals quickly, while ensuring quality is maintained, and safety and sanitation guidelines are observed.
      • Personal cleanliness is essential.
      • Knowledge and implementation of workplace safety.  Control kitchen staff work hours. Examples keep overtime to a minimum and enforce staff to only work hours that they are scheduled.
  • Food and Beverage
    • Banquet Houseperson (Seasonal, FT & Seasonal, PT)

      A Banquet House Person is responsible for setup and breakdown of event spaces.

       

      Responsibilities

       

      • Set banquet tables and chairs to meet function specifications. Responsible for all set-up and breakdown duties.
      • Handling/placement of linens for table setup.
      • Assist other departments wherever necessary to maintain a positive guest experience.
      • Always maintain professional appearance.
      • Assist others, when needed, with side work to include cleaning, stocking, folding, polishing etc.
      • Other tasks as assigned by the Director of Food & Beverage and Banquet Manager.

       

      Work Environment

       

      • Constant standing and walking on a variety of surfaces (tile, carpet, rubber mats etc.)
      • Occasional crouching or bending at the knees in order to lift furniture.
      • Frequent stooping or bending at the waist
      • Constant twisting of knees, waist, and neck
      • Frequent grasping to set up banquet tables.
      • Frequent pushing and pulling carts, tables, glass and china carts.
      • Ability to work as part of a team.
      • Uses close, distant, color, peripheral, depth perception vision and adjusts vision focus.
      • Must be able to work nights/weekends
    • Bartender (Seasonal, FT & Seasonal, PT)

      The Restaurant Bartender will be tasked with the following duties, responsibilities, and assignments:
       

      • Provide exceptional and professional service to guests by promptly welcoming and courteously serving guests ;
      • Dispense alcoholic beverages and control service to ensure accordance with liquor laws and company policies and regulations ;
      • Perform side duties such as cleaning , sanitizing , garnish preparation, miscellaneous food and beverage preparation, stocking, etc .;
      • Ensure all alcohol is removed from counters and tables prior to closing time ;
      • Complete daily opening and closing duties ;
      • Account for all cash and secure money drops according to company policy ;
      • Ensures tips are reported properly for tax processing;
      • Servsafe. Keep compartment sink, side boards, and refrigerators clean and sanitized.
      • Any and all other work as required to complete the primary purpose of the position.
    • Banquet Captain (Seasonal, FT / PT)

      Banquet Captains manages the entire banquet staff to ensure the high-quality execution of all event types involving food service; he or she also serves as a liaison between the banquet service staff and the kitchen staff and otherwise assists in management operations.

      Responsibilities:

      • Shift management in support of the Banquet Manager and Food and Beverage Team

      • Must provide courteous and friendly service to all vendors and employees

      • Ensure compliance with standards of operation and standards of service at all times throughout hotel

      • Lead pre-shift meetings in accordance with standard procedures

      • Ensure all event spaces are guest ready and set per specifications

      • Participate in all regular and ad hoc operational meetings as required

      • Handle guest complaints expeditiously to complete resolution.

      • Manage projects and any other reasonable duties as required

      • Ensure that disciplinary procedures are undertaken fairly and in accordance with hotel policies

      • Maintains the cleanliness of the banquet floor, the kitchen, and storage areas

      • Coordinates quality of food service between cooking staff and floor staff

      • Develop service team through coaching, counseling and training

      • Participate and contribute to the ongoing training requirements

      • Actively participate in the orientation of new employees

      • Ensure that staffing is maintained at an appropriate level to match business demand, which might require serving shifts as needed

      • Promote teamwork among all employees

      • In-depth knowledge of POS systems  

      • Ensuring complete guest satisfaction

      • Support team morale during high volume, fast paced meal periods

      • Other duties as assigned by management team.

      • Suggest innovative new technology solutions in the F&B field. Products, Systems, Trends, Requests.

  • Front Desk
    • Front Office Manager (Year Round, FT)

      To plan, organize and coordinate the staff and resources for an efficient and hospitable guest experience. They are expected to manage the staff on the floor and outside to ensure the shift runs smoothly. They interview and hire for each area and  oversee any guest or employee related concerns if necessary. They are always expected to lead by example and reinforce the Otesaga's policies and procedures. They will execute employee training and safety procedures. This position will require leadership skills necessary to successfully operate the front desk and recreation areas.  



      Essential Functions:
       

      • Ensure that the staff is present, dressed in the full appropriate uniform and pre-shifted prior to the start of their shift.
      • Ensure that all recreation areas are kept clean stocked and are attended to each day and throughout their shift.
      • Post room charges to guest rooms for recreation retail and activities.
      • Be aware of all current rates, packages, and promotions.
      • Be familiar with all groups.
      • Be able to follow duties of a front desk clerk.
      • Handle guest concerns should they arise.
      • Ensure that all staff are always following appropriate safety procedures and are working in a safe work environment.
      • Monitor inventory and order department supplies.
      • Oversee all check in/out of guests in a friendly, efficient and courteous manner.
      • Have knowledge and assist in all emergency procedures as required.
      • Ensure that all staff remains polite, courteous, and hospitable while working with each other and our guests.
      • Disinfect and sanitize all equipment while making sure masks are worn and social distancing is practiced.
      • Oversee concierge and recreation activities for The Otesaga Resort Hotel.
      • Ensure guest satisfaction and safety for pool, dock and outside activities
      • Oversee the employee and guest shuttle
      • Maintain the shuttles to ensure employees have a safe, clean ride into the workplace and shuttles are maintained
      • Log all guest requests for shuttle service and ensure they have a safe and clean ride

      QUALIFICATIONS:

      • Experience in customer service
      •  Previous supervisory responsibility
      • Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications.
      • High School or 2-year College Education preferred
      • Good organizational skills

       

       

    • Recreation Attendant (Seasonal, FT / PT)

      Administer the activities and programs to guests offered by the Recreation Department with a warm and courteous attitude while maintaining a clean, safe, and fun environment.
      Responsibilities


       

      • Assure cleanliness and organize the following areas: Family Pool, Corn Hole Boards; Crochet; Lake Dock area for swimming, fishing, and renting boats.
      • Provide enthusiastic customer service for recreation. This includes and is not limited to: welcoming guests, taking reservations for amenities, answering phone calls, providing resort information,  monitoring bike rentals
      • Cleaning, maintaining  patio equipment including chairs, umbrellas and tables.
      • Monitor and address regulations and safety concerns for The Otesaga Resort Hotel recreation.
      • Issuing and inventorying pool towels.
      • Required to work holidays, weekend, day and night shifts as needed.
      • Additional duties assigned by the Director of Rooms.
  • Guest Services
    • Bell staff (Seasonal / Year Round, FT / PT)

      Transporting guest luggage is one of the main bellman duties. At The Otesaga Resort Hotel, bell service staff are typically responsible for unloading luggage at curbside upon a guest's arrival, as well as delivering the luggage to a guest's room after check-in. Bell service staff also store luggage for guests as needed before or after check-in/check-out, and usually load it directly into the guests vehicle upon request.

      Bellman responsibilities include assisting guests with making arrangements for local activities. Bell service staff often give advice on local things to do and see, recommending restaurants in various price ranges and local attractions.

      Bellman may transport or arrange for transportation to the airport. 

      Flowers, gifts and other room amenities may be delivered by Bell staff. 

  • Maintenance
    • Carpenter (Year Round, FT)

      Carpenter Job Requirements and Responsibilities:

      • Installs foundations, walls, floors, ceilings, and roofs using materials such as: wood, steel, metal, concrete, plastics, and composites of multiple materials.
      • Fits and installs window frames, doors, door frames, door hardware, interior and exterior trim using a carpenter's level, plumb bob, and laser levels.
      • Erects scaffolding and ladders for assembling structures above ground levels.
      • Shapes or cuts materials to specified measurements, using hand tools, machines, or power saws.
      • Follows established safety rules and regulations and maintaining a safe and clean environment.
      • Builds or repairs cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, hand tools, or power tools.
      • Assembles and fastens materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.
      • Removes damaged or defective parts or sections of structures and repair or replace, using hand tools.
      • Inspects ceiling or floor tile, wall coverings, siding, glass, or woodwork to detect broken or damaged structures.
      • Moves necessary materials around jobsite as assigned.
      • Cleans up worksite debris.

       

      Carpenter Qualifications / Skills:

      • Capable of receiving and following instructions and communicating with co-workers
      • Able to read and adhere to labels, safety warnings, and guidelines
      • Attentive to detail and always alert to ensure safety

       

      Education, Experience, and Licensing Requirements:

      • High school diploma is an asset
      • Experience in commercial or residential carpentry
      • Ability to comprehend schematic diagrams, blueprints, sketches, building plans and other specifications
      • Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation
    • Boiler Operator (Year Round, FT)
      The primary job function of this position is to maintain and operate high-pressure steam boilers.
  • Housekeeping
    • Room Attendants (Seasonal / Year Round, FT / PT)

      The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing "Gracious Hospitality" and efficient service to all guests.

      The following is just a few of the responsibilities of the position, but not all inclusive.

      • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
      • Ability to perform job functions with minimal supervision.
      • Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.
      • Keep work area clean and neat, free from dust and litter.
      • Loads carts with supplies needed to perform duties.
      • Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
      • Change bed linens and makes bed.
      • Vacuum carpet. Moves furniture as needed to clean.
      • Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
      • Clean mirrors, surfaces, windows, walls, etc.
      • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
      • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
      • Empties wastebaskets.
      • Ensure guest room set up complies with standards.
      • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
      • Turns in all Lost & Found items following the standard procedures.
      • Fills out assignment sheet as each room is completed.
      • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
      • Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
      • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
      • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
      • Ensures total guest satisfaction.
      • Follow supervisor's instructions and performs other duties as directed or assigned.

       

      Qualifications

      • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
      • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
      • Ability to stand during entire shift.
      • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Houseperson (Seasonal / Year Round, FT / PT)

      The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing "Gracious Hospitality" and efficient service to all guests.

      The following is just a few of the responsibilities of the position, but not all inclusive.

      • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
      • Ability to perform job functions with minimal supervision.
      • Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.
      • Keep work area clean and neat, free from dust and litter.
      • Loads carts with supplies needed to perform duties.
      • Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
      • Change bed linens and makes bed.
      • Vacuum carpet. Moves furniture as needed to clean.
      • Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
      • Clean mirrors, surfaces, windows, walls, etc.
      • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
      • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
      • Empties wastebaskets.
      • Ensure guest room set up complies with standards.
      • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
      • Turns in all Lost & Found items following the standard procedures.
      • Fills out assignment sheet as each room is completed.
      • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
      • Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
      • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
      • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
      • Ensures total guest satisfaction.
      • Follow supervisor's instructions and performs other duties as directed or assigned.

       

      Qualifications

      • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
      • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
      • Ability to stand during entire shift.
      • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Room Inspector (Seasonal / Year Round, FT / PT)

      The hotel inspectors oversee room attendants and maintain cleanliness standards in guest rooms and public space areas inside and outside of the hotel. Inspectors will be filling out room inspection sheets, using iPads to turn in clean rooms. Will be working closely with staff to keep hotel cleanliness standards. May be training room attendants and public space employees. Will keep clear written reports on employees improvements or lack of improvement. Treat every employee with respect and decency. Report maintenance issues to Maintenance immediately. Delegate duties where needed.

      Responsibilities:

      • Reports to work on time in proper uniform
      • Picks up Radio & earpiece, keys, Ipad and paperwork
      • Uses computers, iPads
      • Areas of inspections - guest rooms, public space, outside areas, cooper inn to maintain hotel standards
      • Supervises room attendants & house people
      • Reports any damage or maintenance issues to office coordinator, housekeeping manager and maintenance
      • May clean guest rooms, public space areas if needed
      • Receives instructions from office coordinator and Manager
      • Assures co-workers are using their time productively
      • Keeps ongoing charts or records of deep cleaning, furniture cleaning, carpet cleaning, mattress replacement
      • Informs management of low inventory on mattress protectors, mattress pads, blankets, throws, etc.
      • Pitch in and help room attendants when necessary
      • Be very productive with time and maintain hotel standards
      • Be a Team player
      • Walk through all public areas and correct any problems 
      • Communicates any irregularities with Evening Supervisor, Office Coordinator, Housekeeping Manager
      • OTHER JOBS REQUIRED
    • Evening Turndown (Seasonal, FT / PT)

      To provide turndown service for guests in the guest rooms, cleaning dining rooms, cleaning public restrooms, cleaning proshop, vacuuming lobby hallway, office cleaning, SPA cleaning

       

      Responsibilities:

      • Vacuuming Glimmerglass, Fenimore and 1909 dining rooms
      • Deep cleaning of Glimmerglass, Fenimore, 1909 Dining rooms
      • Vacuums lobby and lobby areas
      • Vacuuming gift shop carpet and collecting garbage
      • Cleaning public restrooms
      • Spot cleaning veranda, removal of dishes and/or garbage
      • Cleaning SPA
      • Cleaning ProShop
      • Turning down guest rooms
      • Taking care of guest requests
      • Collecting dirty linen at the end of turndown and delivering it to linen area by housekeeping to be picked up in the morning by laundry

       

  • Human Resources
    • Director of Human Resources (Year Round, FT)

      Job Summary:

      The Human Resource Director will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy.  Lead the way of "Gracious Hospitality" for all internal guests.

       

      Supervisory Responsibilities:

      • Recruits, interviews, hires, and trains new staff in the department.
      • Oversees the daily workflow of the department.
      • Provides constructive and timely performance evaluations.
      • Handles discipline and termination of employees in accordance with company policy.

       

      Duties/Responsibilities (Include but not limited to):

      • Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
      • Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
      • Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
      • Provide employee counseling as necessary
      • Supports operational efforts through proper staffing and training of associates.
      • Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
      • Oversees the recruiting for International Visa Workers: Including J-1 and H2B Visas
      • Oversee weekly Payroll / ADP
      • Leads Monthly Town Hall Meetings
      • Conducts New Hire Orientations
      • Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
      • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
      • Develops and implements departmental budget.
      • Facilitates professional development, training, and certification activities for HR staff.
      • Performs other duties as required.

       

      Required Skills/Abilities:

      • Excellent verbal and written communication skills.
      • Excellent interpersonal and negotiation skills.
      • Excellent organizational skills and attention to detail.
      • Excellent time management skills with a proven ability to meet deadlines.
      • Strong analytical and problem-solving skills.
      • Strong supervisory and leadership skills.
      • Ability to adapt to the needs of the organization and employees.
      • Ability to prioritize tasks and to delegate them when appropriate.
      • Thorough knowledge of employment-related laws and regulations.
      • Proficient with Microsoft Office Suite or related software.
      • Proficient with ADP Payroll Systems

       

      Education and Experience:

      • Bachelor's degree in Human Resources, Business Administration, or related field required;
      • At least five years of progressive Human Resource experience required.

       

  • Transportation
    • Shuttle Drivers (Seasonal, FT / PT)

      Guest transportation services.  This position reports to Front Desk Supervisor/Director of Rooms

      The duties and responsibilities of the job include, but are not limited to the following areas:

      • Customer satisfaction is your number one goal.
      • Maintain the proper uniform at all times.
      • Provide a high level of customer service.
      • Ensure that personalized service is offered to every guest.
      • Ensuring that all Otesaga Standards and practices are strictly adhered to.
      • Maintain a clean and tidy vehicle.
      • Employees converse with guests in a professional, and courteous manner avoiding slang terms and jargon.
      • Drives guests within a 5-mile radius to provide extended service off hotel grounds.
      • Must have and maintain a clean driving record and follow all traffic laws.
      • Is attentive and cautious as far as seat belts and any baggage from guests being secured.
      • Will be scheduled once a week for a grocery trip for staff.
      • Will consist of 10 hour shifts.
  • Reservations
    • Reservation Sales Agent (Year Round, FT)

      The Reservation Sales Agent is responsible for providing extraordinary service to all of our guests during the reservations process, pre arrival, during their stay and after their stay. We provide the guest with the information about the property and rooms so that when a guest stays, they are getting the experience we have sold them.

       

      General Duties and Responsibilities:

      • Be able to accurately process all reservation requests, changes and cancellations by phone, fax, mail and email.
      • Be familiar with all Resort policies.
      • Sell the Resort and all of our offerings to the guest.
      • Enjoy working with people.
      • Fit in well with a team environment.
      • Must be well spoken with a polite, engaging and patient personality.
      • Always maintain positive guest relations
      • Be able to resolve guest complaints and ensure guest satisfaction.
      • Ability to work in a fast-paced environment and to adjust to slower times.
      • Ability to multi-task, plan and organize effectively using time management skills.
      • Ability to adhere to a flexible schedule.
      • Accurately represent the Resort and all its products and services.
      • Ability to work on multiple computer systems. 
      • Be able to work towards team and individual goals.
      • Perform other duties and responsibilities as assigned.
      • Be able to sit at a desk for extended periods of time.
  • Laundry
    • Laundry Attendants (Seasonal, FT / PT)

      This position will use commercial washer and dryers to handle all hotel linens. Wash, dry, fold. Wash hotel uniforms and disperse to staff as needed. 

  • Leatherstocking Golf Pro Shop
    • Cashier/Clerk (Seasonal, FT)

      Pro Shop Cashier/Counter Worker is responsible for the daily duties in the Leatherstocking Pro Shop, including providing a warm greeting to Subscribers and Guests ensuring that the golf check-in process is smooth and efficient. Attendants effectively utilize the computerized tee time reservation system, and point-of-sale system for retail transactions and effectively perform both opening and closing procedures. The Pro Shop Cashiers/Counter Worker is also involved in merchandising within the golf shop, including the moving, folding, pricing, and displaying of product.

      Responsibilities:

      • Checking in golfers, accurately ringing up charges in the Point of Sale (POS) system prior to play and properly using POS for processing purchases, credit and gift card transactions, answering the telephone, and managing the reservation system.
      • Assist Subscribers and Guests in creating a pleasant and satisfying shopping experience.
      • Assist and follow up with Subscribers and Guests on special orders and all other retail needs.
      • Assist in merchandising and creating new, interesting and visually pleasing displays, by maintaining a pristine shop appearance and organizing and straightening merchandising displays.
      • Maintain a professional and service-oriented environment in the Pro Shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.
      • Have full knowledge of golf tournaments and events and be able to answer Subscriber and Guest questions pertaining to the events.
      • Book lessons and tee time reservations as needed for the Golf Professional Staff.
      • Follow guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day.
      • Proper cash handling procedures as well as making sure that all standards of operations are being met.

       

The Otesaga Resort Hotel is an Equal Opportunity Employer.
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