Beautiful lakefront setting. Old world charm. Uniformed valets who remember your name. Discover what guests have to say about our legendary hotel - and why they return again and again. As a member of the prestigious Historic Hotels of America by the National Trust for Historic Preservation, we take our reputation seriously. Read first-person comments about our magnificent views, gracious hospitality, and luxurious rooms in the latest Cooperstown hotel reviews.
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May 01, 2019
Class and Luxury even with Kids
My husband and I have 2 kids (ages 2 and 6) and we went on a family trip to Cooperstown. I was a little worried about staying at The Otesaga with young kids but the website made the hotel look to inviting to not stay there. We were there for 2 nights and cannot wait to go back! The entire staff was friendly and helpful and the rooms spacious and quiet even though the hotel was quite busy. The buffet breakfast was superb with a ton of options and everything tasted fabulous. Unfortunately we did not have enough time there to partake in all of the amenities available
I have stayed at the Otesaga a few times and never had a problem. This time we stayed a few days and everyday we had some kind of issue. The front desk staff is rude and couldn't care less. We arrived later in the day so no excuse why we had to wait for our room. My sister's room had a smell and the dust ruffle looked like it hasn't been washed for awhile. They gave her a problem when she asked for another room. She wanted to speak with a manager who apparently was on the phone and will see her shortly. We waited no manager approached us but again the front desk rude chick came over with another excuse. They did change the room which wasn't that great either. When you walk in the front doors the rug is outdated and badly stained with large spots. Kids were loud running down the halls most of the night. We called the front desk a few times and the girl seemed aggravated and said someone would take care of it. Hours later the problem was fixed or I was just so tired didn't hear the noise anymore. Some people in the dining area was saying it was under someone new and how it was going down hill. No one came to clean my room and it was after three so I had to call downstairs and they said they would send someone up. Checked in on the room an hour and a half later the dish and saucer was still on the table , papers on the floor they never picked up. The towel rack looked like they picked up the dirty towels and hung them back up. They must of did a rush job and left quickly. Not at all impressed. The scenery is so beautiful and the hotel was once also. It's sad seeing it go down hill. Maybe they need someone else to take it over again and make it the way it was. Hire some new staf
While attending a museum conference my wife and I took our 7 year old granddaughter. We had a wonderful room with a view of the lake. The buffet breakfast was well done and the service was excellent. We had breakfast overlooking the lake. From check in to check out everyone was pleasant and efficient. The only drawback was the in room coffee machine didn't work
A gathering of friends met in the Hawkeye Tavern for lunch on a Saturday. Daily specials augment the regular fare. The descriptions illustrate that a serious chef is behind the menu and it's execution. One guest had the French Onion soup. I had the soup of the day, chicken and mushroom with a creamy base and fabulous flavor, if only it had been hot not lukewarm. The grilled cheese of the day was havarti and blue with bacon on homemade herb bread- unusual and fantastic. The cutest pick had a baseball on top- of course! Decaf coffee was also lukewarm which I asked to have heated and a fresh cup was brought. When another diner asked for a refill of coffee that was brought, but not the decaf pot. Service was fair. Perhaps an inexperienced young man brought on before the season is in high gear? He disappeared half way through the meal and two other servers were summoned for refills and the check. As an aside, the ladies lounge is immaculate and the gift shop deserves a special stop. Allow time to explore the hotel and beautiful grounds