A:The Otesaga has eased the cancellation policy for stays in 2020. Any cancellations from time of booking until 24 hours prior to arrival will be issued a full refund. Any changes or cancellations within 24 hours of arrival will result in the forfeiture of your advance deposit. Failure to arrive on the confirmed arrival date will result in the cancellation of your entire stay and the forfeiture of your deposit. Checking out prior to your confirmed departure will also result in the forfeiture of your deposit. Some dates may require a minimum night stay. Other terms and conditions may apply
A:Following guidelines from New York State Department of Health, upon check-in, guests' temperature will be taken with a non-contact thermometer and the following questions will be asked:
1. Within the last 14 days, have you experienced or are you currently experiencing or displaying any COVID-19 symptoms including fever of 100 degrees or greater, cough or shortness of breath, diarrhea, vomiting, muscle aches, or loss of taste and/or smell?
2. Have you had contact with anyone who is either confirmed or suspecting of being infected with COVID-19 within the last 14 days?
3. Have you been in close contact with anyone who has exhibited any combination of the above symptoms without explanation within the last 14 days?
If you or anyone you are traveling with answer in the affirmative ("yes") to any of the above questions, The Otesaga will gladly reschedule your reservation so that you may stay with us once resolved or we will cancel your stay without penalty.
A:All guests are required to wear a mask while in all public spaces and grounds at The Otesaga. Guests without a mask will be given one upon check-in. Guests failing to comply will be denied admittance and are subject to civil penalty up to $1,000 per violation in accordance with the New York State Department of health